Nagar Valley Hotel

Convenient for whoever is going to the airport. Restaurant is okay and you have to order food beforehand. Most staff are okay. They served the complimentary breakfast cold. Just toast and parata with potato curry. And sweet and little coffee. Elevator is installed in a weird position; if you have heavy luggage, you need to carry it half of the way.

Friendly and courteous staff , close proximity to the airport is a big plus

Clean. Friendly staff. Very close to the airport.

The good: the service was very helpful. They tried to accommodate my unusual schedule in several ways and helped me get a taxi at an unusual hour. Also, the bed was comfortable and the sheets were clean and the air-con worked. The bad: (though the room was otherwise clean...) 3 cockroaches and something like a millipede on my bedroom floor. That's a no-go for me. Also, the bathroom was NOT up to western standards. Didn't look clean to me. Also, this was one of the first times that the Hotels.com reviews didn't match my experience.

Without doubt the worst hotel experience of my life. The management of this place is diabolicol and customer service the most atrocious I have ever experienced. The rooms themselves are of poor quality The mattress and bedding should have been binned years ago. The staff all bar one seem to be interested in making tips. The worst point though was at the end. Having checked out of the hotel and in line for the check in at the airport, one of the hotel staff claimed I hadn't paid (Yes he approached me there). I showed the emailed hotels.com receipt but he spent 20 mins embarrassing me and insisted I pay 30 usd (the actual room cost which had been paid was 20 usd). The intimidating and accusatory nature of the hotel staff was awful and I was very close to paying him to end the nightmare. Despite me asking him to check but him insisting I provide my passport, I ended up phoning hotels.com and they confirmed I had paid and would call the hotel direct. eventually the hotel accepted they were wrong but no apology was proactively forthcoming. I can imagine their strong arm tactics and requests for passports mean others might relent. Avoid.

The bed was comfortable and clean. Everything else about the hotel was rather bazaar. It was a poorly modified, very Old space. Hotel's "Free Airport shuttle" was only one way. I had to pay for taxi back to the airport in the morning. Breakfast was OK but lacked Western options and was served very late for a "airport Hotel". In most places in Asia this would be a $15/night hotel. I would recommend spending a few dollars more and take a modern hotel that is truly set up for Airport overnight layover accommodation!