Van der Valk Sélys Liège Hotel & Spa

The hotel is centrally located to the city centre. The main town is within walkable distance. The hotel itself is beautiful. The spa facilities are great. The rooms are very spacious but not well cleaned daily. We parked in the parking across the hotel -which is operated by the hotel as well and paid half of the advertised price! Parking in the city centre costs more and it’s longer to drive around to the locations. Easier by walking.

Great hotel, great location but the little things let it down. For example, one small bottle of water in the mini bar for 4 of us and no glasses. when we asked reception for a couple of water glasses in the room we were presented with a 5 euro service charge. Only 1 ice machine working in the hotel, didn't ask for this to be brought to the room as that would be another 5 euros. No towels at the pool, no valet parking, no assistance with luggage, receptionist not knowing the height limit for their own car park etc etc

Top hotel, would highly recommend - possible future improvement would be the off street paring offered - very tight and difficult to navigate. Apart from the parking - this is a top hotel - enjoy...

We choose this hotel for the spa and swimming pool. The day we were to arrive we received an email that the pool would be closed to upkeep. It was too late to get a refund and go somewhere else. The children were most disappointed as this was suppose to be special as we had been traveling for days.

We have arrived at your hotel Thursday evening at 7pm after a day's travelling on and off trains from Paris with two small children to be informed that your swimming pool is closed. The reason we apparently were not told is that we booked through hotels.com. So to say you had no way to contact me I disagree with completely and it's just not acceptable. The manager Steve after sending a complaint email confirmed that we could have been contacted. We can use the sister hotel facilities which is 25 minutes walk or 10 minutes taxi. They did provide a shuttle service to use however it took 20 minutes each way for it to arrive and then 15 minute journey due to traffic so added 1 hour onto the experience and all we wanted was fresh shower in our own room so total pain. The time we have wasted and is inconvenient doing this, it's not so easy as just puting on a robe and walking in the comfort of your own hotel to the pool with small children. We arrive to our room 624, my son goes to the toilet when he screams because something is all over the shower and floor. Ants!! The bathroom covered in ants! Not acceptable at all for this standard of hotel. Swifly changed us to room 424. The next morning Steve the manager apologised and offered complimentary lunch. This was an experience in itself, we where treated horribly because we didn't speak French. After going up to the deck 3 times finally got a chef who was lovely that spoke English and explained menu. Terrible experience.