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Hotel Le Chateau

2 star rated hotel
5.2/10
(14 verified Hotels.com guest reviews)
See real reviews (4)

generated by AI based on family reviews

Overview

Hotel Le Chateau's key advantage is its proximity to the airport, making it convenient for travelers. However, guest reviews reveal significant inconsistencies in service and room quality. While some appreciate the airport shuttle and the hotel's affordability, many report issues with cleanliness, room maintenance (including bathroom issues and uncomfortable beds), unreliable Wi-Fi, and safety concerns regarding the surrounding neighbourhood. The restaurant also receives negative feedback. Overall, the hotel presents a mixed experience, with convenience offset by significant drawbacks.

Guest highlights

Airport proximity and shuttle
Affordable prices

About the hotel

Nearby attractions

Located in Douala, Hotel Le Chateau is connected to a shopping center. Travelers who have shopping on the agenda can visit Douala Grand Mall and Eko Market, while those looking for another kind of activity may want to check out Port of Douala. Looking to enjoy an event or a game while in town? See what's happening at Stade de la Reunification or Japoma Sports Complex.

Popular amenities

Parking

Free 24-hour roundtrip airport shuttle
Free offsite parking
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant
Breakfast available for a fee daily 9 AM–6 AM: XOF 4000 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Wheelchair-accessible parking

Conveniences

Front-desk safe

More

TV in lobby
map

Reviews that mention...

Hotel Reviews

for Hotel Le Chateau
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

4 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

50%

2 star reviews

25%

1 star reviews

25%

We have selected a sample of reviews which reflect what travellers have said about Hotel Le Chateau

Latest reviews (4)

r

richard

Invalid Date - Invalid Date
reviewed on hcom

3 out of 5 stars

I chose this hotel because of its location next to the airport, free wifi and airport shuttle. My driver warned that the neighborhood was very unsafe but I chose to stay in any case. The hotel was ok, you really can't expect more for the price and the staff were very friendly. The rooms were ok but the bathrooms were not great, missing toilet seat and only 1 small towel. The wifi wasn't working at all, they said it had gone off that morning and it was a network issue, perhaps it wasn't their fault but still annoying none the less. The biggest disappointment was when I came to get the airport shuttle bus. I spoke to the reception who tried to call the driver but he had left his phone at reception. He said that he had gone to the airport to drop someone off but had no idea how long he might be. He eventually said that I should take a taxi, for which I didn't want to do and didn't want to pay for but I had little choice as there was still no sign of the bus...
G

Gordon

Invalid Date - Invalid Date
reviewed on hcom

1 out of 5 stars

It started badly the moment she arrived at the Hotel late in the afternoon. I had booked 2 nights stay for her and we both received conformation emails from hotels.com for the booking but the hotel didn't. The lady at reception was refusing her and she wanted me too cancel the booking, but after speaking to the manager and getting the hotels email address and sending the booking email through hotels.com she was given a room, finally.!!! There were problems with the hot water so it was a cold shower for my Girlfriend, which was never fixed. Also she had trouble with the wifi in her room but it worked in the lobby area. She had too wait over an hour for dinner but at least the food was okay. The room wasn't clean and the mattress was smelly. Very disappointed and not worth the $75 per night for a dirty n smelly room with a horrible view of the Neighbourhood. The only good thing was it's close too the airport. Not recommended at all and not booking a room there ever again not for even $20 per night. Stay away from this place.
D

Dr Michael

Invalid Date - Invalid Date
reviewed on expedia

2 out of 5 stars

I book our flight and confirmed with expedia but when I go to the airport there where no reservation for us. I was shock and have to buy another ticket in cash at the airport. Now when I got to the Hotel it was in the very dangerous area. No breakfast at early morning. The hotel was dirty all over without proper bathing towel. nothing nice at all.
S

Solofo

Invalid Date - Invalid Date
reviewed on hcom

3 out of 5 stars

PRO: Good economic choice when on transit in Douala because of its proximity to the airport: the availability of an airport shuttle is very much appreciated especially for flights taking off in the middle of the night or very early in the morning. CON: Average quality of the bed; Neighborhood not very hospitable with muddy and dark street in the evening, and lack of access to a reliable alternative restaurant. I did not like the food in the restaurant of the hotel.
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