Frobisher Inn

Booked for an employee; he was impressed with the airport shuttle, pleasant customer service and location.

The advertised service was poor. The hotel was understaffed and it took tow calls, one for 12 minutes the other for 18 minutes before they picked the phone up. Then they still did not show up to get me from the airport as paid for. Then there was no internet service as advertised. The Hotel manager then proceeded to blame me for not knowing how to use a computer (I have been using one for over 35 years). She was very aggressive and kept trying to pass blame on me. Even stating that I was "just a complainer." And wanted me to account for why there was not a big line up of people complaining. I recorded her conversation ad told her I was doing so before she de-escalated her behaviour. I also had spoken to the security guard before speaking with her and he explained that the hotel does not purchase enough bandwith. This was also confirmed by the staff at the bar associated with the hotel. For being the top hotel charging over $300 a night I expect better. Senior management need to consider who they hire to represent their hotel.

Enjoyed the clean and comfy room on our way home from Ayuituqq Park! Airport shuttle and being able to store our packs at the hotel until our flight were very helpful features!