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Aerotel Guangzhou - International Departure Hall Airside

3 star rated hotel
7.4/10
(28 verified Hotels.com guest reviews)
See real reviews (14)

generated by AI based on family reviews

Overview

Aerotel Guangzhou, located airside in the international departure hall, is a convenient option for travelers with long layovers. Guests consistently praise the cleanliness and comfort of the rooms, describing them as cozy and well-suited for rest and rejuvenation before a flight. The helpful and friendly staff are a recurring highlight, with many reviewers mentioning their exceptional service and willingness to assist with check-in and other matters. However, finding the hotel can be challenging due to poor signage, and some guests have experienced issues accessing the hotel if their travel plans involve a domestic-to-international transfer without an onward international boarding pass. The hotel's location within the secure area is a significant advantage for those with sufficient time.

Guest highlights

Exceptionally friendly and helpful staff
Clean and comfortable rooms
Convenient airside location (for eligible travelers)

About the hotel

Nearby attractions

Aerotel Guangzhou - International Departure Hall Airside is located in Huadu District, a neighborhood in Guangzhou. Huadu Hongxiuquan Former Residence and Zhenhai Tower are local landmarks, and some of the area's attractions include Guangzhou Rongchuang Paradise and Guangzhou Sunac Cultural Tourism City. Guangzhou Zoo and Grand World Scenic Park are also worth visiting.

Popular amenities

Parking

No onsite parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 restaurant

Guest services

24-hour front desk
Daily housekeeping

Accessibility

Elevator

Conveniences

Elevator

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Aerotel Guangzhou - International Departure Hall Airside
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

14 reviews

Review data

5 star reviews

57%

4 star reviews

14%

3 star reviews

0%

2 star reviews

7%

1 star reviews

21%

We have selected a sample of reviews which reflect what travellers have said about Aerotel Guangzhou - International Departure Hall Airside

Showing 1 - 10 of 14 reviews

Latest reviews (14)

C

Christine

14 Dec 2019 - 15 Dec 2019
reviewed on hcom

5 out of 5 stars

This is a great option for a long layover -- the rooms are perfectly fine, and perfect to make you feel rejuvenated for the next leg of your journey. The only thing was that there was some airport construction going on that resulted in some loud noise in the room.
j

jeffrey

28 Aug 2019 - 29 Aug 2019
reviewed on hcom

5 out of 5 stars

it is not the easiest place to find--some signage would be nice after clearing security-- Amy is incredible and the room was wonderful-- I was able to relax and rest before my 13 hour flight to LA---it was above expectations
C

Celina

23 Jun 2019 - 24 Jun 2019
reviewed on expedia

5 out of 5 stars

They refunded completely my money since Expedia screwed up with the booking. Expedia sold me a complete night while the hotel was only selling 6 hours. I stayed in communication with hotel and explained I needed almost 20 hours since I had a long layover. They completely understood and refunded my money.
T

Thomas

1 May 2019 - 2 May 2019
reviewed on hcom

5 out of 5 stars

This is a great choice if you have an extended layover at the airport. The hotel is a little hard to find, but it is inside security (big plus) and very comfortable.
P

PIERRE

27 Apr 2019 - 28 Apr 2019
reviewed on hcom

1 out of 5 stars

Was unable to check-in since the hotel is not accessible from outside. You need to have checked in with your flight before passing security and then you can access the hotel. This hotel is useless if you have a connection with a different cie since you have to go out through customs and then wait in the departure hall before checkin with your second flight. Lost a booking cost because it's not very well explained in the hotel description (it says "after customs" but we though it was still accessible from outside). Wrong description and we lost our money. Next time we'll book with another reservation site.
L

Lily

27 Mar 2019 - 28 Mar 2019
reviewed on orbitz

5 out of 5 stars

I chose this place for my mom because it was convenient for my mom’s 20 hour layover.
A

2 Dec 2019 - 3 Dec 2019
reviewed on hcom

5 out of 5 stars

Very cozy and clean hotel inside airport. The receptionist was very friendly and helpful. We booked for 9hrs stay and she gave us extra 1 hour since our check out time is 4hrs more before our flight. She's very considerate.
A

15 Sept 2019 - 16 Sept 2019
reviewed on expedia

4 out of 5 stars

Very convenient if you have a long layover but be aware a lot of people in the airport don’t know where it’s located which isn’t hard to find and also the rooms are very humid but it is a good place to rest for a couple hours
A

4 Jun 2019 - 5 Jun 2019
reviewed on expedia

5 out of 5 stars

From the word go was great and if you have a long layover then this is for you.
A

2 May 2019 - 3 May 2019
reviewed on expedia

1 out of 5 stars

DON'T STAY HERE. I was enroute to US (Guangzhou to Beijing to US) on international itinerary, but because at the Guangzhou airport my next flight was Beijing I could NOT enter the international area and thus could NOT access this hotel. Arrived at 10:30PM and it was a disaster. Interestingly, there was a massage parlor inside the hotel that allowed me to rent a massage table for $45 US and sleep on it - thank goodness. I will ban the Aerotel forever.
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