Deefly Grand Hotel Airport Hangzhou

Hotel is close to the airport but is old and tired. Breakfast not great.

Very big room and comfortable. Friendly staff. They should advertise they actually have free shuttle from/to the airport.

Nice hotel walking distance to the airport, the hotel staffs are friendly and helpful, I left something in the hotel, and they offer to delivery the package to my address, thumbs up! The only disappointment is due to the subway construction, so have to route a big round between hotel and aiport.

Close to airport with regular airport transportation service. Hotel room is big and clean.

Called 2x from airport for shuttle. 2x they hung up on me. Asked about this and got no logical answer. Booked a room with a "Double Bed" received room with two twin beds. Asked about this, after showing my reservation, again received no logical answer from duty manager. They need to recognize their repeat customers, especially those who pay the full rack rate. They need to be able to offer solutions and compensate guests when they receive inconveniences.

Nice hotel and close the airport.

It is very close to Hangzhou airport, with free shuttle bus run every 15 minutes, a good stop after my flight and the next stage of travel. The room is reasonably quiet although one still can hear airport noice. The self-service breakfast included limited western food selections and almost no service.

I only needed a place to stay overnight as I was flying out in the morning. I picked this due to my expected late arrival and relatively early departure. The website said it offered a shuttle which was also a plus. Before I arrived I searched their website to find an email address that I could try to communicate regarding the shuttle but never found an email address for the hotel. There was a phone number, but I didn't have international service. On arrival. I did not find any information desk that could help me. I never did find the shuttle so simply took a taxi. None of them wanted to take me because it was so close. Eventually one did and I gave him extra money for his time of having waited in the taxi line and getting such a very short taxi fare. At that point, I was just happy to be at the hotel and get a bed. Hotel staff was fine, not overly friendly. The room was nice. Some English TV on demand. I did not check any regular channels. My room came with breakfast which was a nice buffet. The shuttle back to the hotel was no problem, but I did look closely at it. It did not appear to have any English on the side with the name of the hotel so I likely wouldn't have found it anyway at the airport. Overall, this hotel and room are fine for anyone in need of close proximity to the airport.

Very convenient location for airport

Prompt airport shuttle pickup/drop off. Level of English needs improvement. Not mentioned during booking is that breakfast begins at 6:30am, not so good for those requiring early departure before 6:30am.