Pullman Resort Xishuangbanna

The hotel photos look promising, but the reality is something quite different. I encountered so many issues in this hotel with the service and facilities. Firstly, they forgot to pick me up from the airport, and when I finally arrived didn't acknowledge the problem or try to put it right. Other problems include: lack of airport and town centre shuttle service (advertised on their website but not provided); the room (uncared for, worn out furnishings, strange smells, broken fridge, slow internet, tea but no spoon, beer but no bottle opener, very limited room service menu); the food (bitter coffee, stale bread, watery beans, green hard boiled eggs, all relatively expensive); the pool (no cushions on seats, sauna, steam room and hot tub all not working); hotel surroundings (unpleasant smells, noise from loudspeakers and music performances booming at top volume).

Hotel and resorts are almost brand new. Room is clean and spacious. Breakfast is great! Free bus to the airport. Close to shopping center and restaurants. It was a great experience!