Four Points by Sheraton Hainan, Sanya

room very old style of hotel and room not sound like sheraton style smelling , mattress was hard like you go to old chinese hotel brand , also get bad experience the reception manager tell me all hospital get test covid in 5 hours i ask him double check he said hospital next hotel just 400m walk can do i went there and i made test my flight was at 11:25pm until 8 pm no result in the app i went to hospital to learn this one is military hospital has old system only paper version can give was ready only at 9:30 i had to run to airport to catch up my flight

My husband and I switched to this hotel after we stayed just down the road at the Shengyi Holiday Villa (terrible experience). The good thing about the 4 Points is that it is pretty close to the airport so it wasn't hard to make our return flight. The buffet was also pretty delicious and they left the beer out for us when we were the last one's there (ha). The pool is clean but it is kind of awkwardly out in the reception area/drive up, which is uncomfortable if you are walking out in your swimsuit. The room itself is quite nice and clean, and the bathroom is lovely with a separate tub and shower. The cons: this hotel is on Sanya bay, which is VERY dirty, and unswimmable. We asked our Chinese waitress if she would swim out there and she told us Sanya bay is where they dump the sewage (yuck!) We had to take a 60rmb cab ride to Yulong bay in order to experience a nice beach atmosphere. Overall, I would definitely recommend this hotel to a friend for it's cleanliness, price, and food options.

For the room, I booked the most basic room (comfort room) from the many room choices that they have. At first I thought the room would be not that great but I actually found it spacious and was designed with taste. The room was mid-level (8th floor of 29) and had a view of the city. For the hotel and the facilities, I will give the 9 points out of 10. From the airport, it will take you about 20-30 minutes. It is comfortably located in Sanya City and had a good view of Sanya beach. There was a pool which I didn't get a chance to use because of the weather. The fitness centre at the basement floor had sufficient machines and is open 24 hours. Cold bottled water is available for free. I also got a chance to try all the dining options offered by the hotel. They have a restaurant that offers western and oriental cuisine, a Japanese restaurant, a seafood restaurant, a Chinese restaurant, a skylounge where they serve beer and a lobby lounge for coffee and dessert. Price though is high compared to eating out. By the way, I booked through expedia and got a good deal plus since I'm an SPG member, I was given free breakfast for all three nights I booked.

Nice ocean view, good location in front of the beach and not far from airport, and delicious breakfast. Some staffs can speak little English.

From arriving at the hotel to being settled in our room was at least an hour and a half. I’ve lived in China for 3 years and check in can be a bit slow since they have to do lots of checks but this was a whole new level. When we arrived we were directed to a a receptionist who did the usual taking of passports scanning, we were then asked for when we had landed China, which city flight numbers (these went back 4 months) which has never happened before, after all this she started talking to a colleague for about 15 minutes as something wasn’t right but nothing was communicated, I was then asked to show the booking which I did and after all this they told me they couldn’t find it so we were asked to sit down and wait while they made some calls. After 20 minutes we were told by a different person,Carlton, he’d found it (the issue apparently being that they’d been looking for hotels.com who had in turn booked through expedia( never had this issue it should just come up with a name)) we were then asked to go through the whole passport checking procedure again, we told him we’d already done this even directing him to the colleague who had done this at which point he shouted “it’s government policy” he then continued to be very short and rude with us for the rest of the check in process which was another 20 minutes or so, when we did get to a room it was a small dirty end room and we asked to change luckily the person we asked was more helpful.

Old hotel with Spacious room and huge bath room. Swimming pool is small tho. Good selection for breakfast but mostly Chinese cuisine. Good location, around 11RMB taxi to walking street. Need to strengthen staff training, had feedback this to the hotel manager.