Kuriftu Resort & spa Lake Tana

Our stay was pleasant. The hotel has a Flint Stone feeling. Clean, Quiet, Relaxing, staff are attentive. Pro: The lake view, central and safe location, the free MASSAGE is priceless, Clean and eco-friendly rooms, free airport shuttle, free breakfast Cons: Wifi was nonexistent. None of us were able to respond to our work emails, very irritating. The pool is dirty green/ algae (We had children who wanted to swim), restaurant food is 5/10, food service takes at least an hour or more to be served even for the simplest cup of tea and the food is not that good. Our group of 11 split and went to an outside restaurant after a couple of days of unpleasant experience, when we return from lunch the other half is still waiting for their order. The room key is single if you are couple.

This is a beautiful hotel and could be really lovely. Unfortunately the hotel is quite dysfunctional. Despite emailing three times and being assured that every flight was met, I was the only person on the flight not picked up by shuttle. While they then upgraded my room as a gesture, this was only the first issue. I was told the hotel was fully booked and I couldn’t stay the next night (despite availability online). This meant I had to cancel a trip that was planned for the next morning. It was only later that morning they admitted they had made a mistake and had availability, despite my raising it the afternoon before. The staff try hard but lack training. Sitting down at the restaurant I would only get a menu each time after asking twice and waiting 30 minutes. The food was okay but some dishes are not cooked properly. Unfortunately the lack of basic information and poor service makes what should be a nice place to stay, quite a stressful place. The hotel also was very unhelpful providing basic information about travelling. I asked 4 times about onward travel to Gondar. It was only after a lot of trying that they told me the information about buses. I think the hotel doesn’t want independent travellers and wants to charge a premium to book everything privately for you. With a little effort this could be so lovely! The massage which is included in the stay was lovely!