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Best Western Hotel Dortmund Airport
4 star rated hotel
8/10 Good
(303 verified Hotels.com guest reviews)
See real reviews (8)
generated by AI based on family reviews
Overview
The Best Western Hotel Dortmund Airport provides convenient motorway access, making it a practical choice for those travelling by car. Guests appreciate the generally clean and comfortable rooms and the helpfulness of the staff in resolving issues such as room changes. However, reviews highlight inconsistencies in service, with some reporting issues such as a lack of readily available Wi-Fi, limited dining options, and instances of poor customer service. The hotel's proximity to the airport is a key selling point for some, but others mention it is not directly at the airport and requires alternative transportation options.
About the hotel
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a business center, and conference space.
Nearby attractions
Best Western Hotel Dortmund Airport is located in Aplerbeck, a neighborhood in Dortmund, and is near the airport. Looking to enjoy an event or a game? See what's going on at Westfalenhallen or Helmut-Koernig-Halle.
Popular amenities
Parking
Electric car charging station on site
Secured uncovered self parking on site (EUR 9.5 per day)
Wheelchair-accessible parking available
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
1 bar
1 restaurant
Buffet breakfast available for a fee daily 6:30 AM–10 AM: EUR 16 for adults and EUR 8 for children
Room service available
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Accessibility
Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Outdoor
Terrace
Conveniences
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Vending machine
More
Biodegradable drinking straws
Double-glazed windows
Living plant wall
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options
Reviews that mention...
Hotel Reviews
for Best Western Hotel Dortmund Airport
3.5 out of 5 stars
8 reviews
Review data
5 star reviews
- 38%
4 star reviews
- 12%
3 star reviews
- 25%
2 star reviews
- 0%
1 star reviews
- 25%
We have selected a sample of reviews which reflect what travellers have said about Best Western Hotel Dortmund Airport
Latest reviews (8)
A
Adil
24 Jul 2024 - 25 Jul 2024
reviewed on hcom
5 out of 5 stars
We are staying in this hotel for past 4 year everytime driving through Germany. Its close to Motorway.
We arrived late as we were travelling from Poland. we were given a twin room but we booked a Queen bed. When mentioned to the receptionist, he immediately changed our room and gave us a superior room.
I would definitely recommend this place to anyone travelling through Dortmond.
T
Tony
21 Jun 2024 - 23 Jun 2024
reviewed on expedia
3 out of 5 stars
Nice place. Staff was great
Room comfortable &clean
The only drawback location
Far from city center & wasn't @ the airport
No bus service &10.p.m on Saturday
And Sunday all day from that street
C
Christopher
11 Apr 2024 - 12 Apr 2024
reviewed on hcom
1 out of 5 stars
Disappointing.
No airport shuttle as stated on the hotel profile
No food available for dinner, only a bar, even at 8pm. We had to walk 15 minutes to find a McDonald’s to eat something.
1 lumpy pillow seems to be the norm in Germany but at least it was a double bed and not two singles pushed together for a change.
M
Martina
8 Aug 2023 - 9 Aug 2023
reviewed on hcom
3 out of 5 stars
Was really disappointed, that WiFi login had to be requested at reception ....
Thats BIG minus.
Pro .. is that they have cattle for coffe in the room .... and that there is parking at hotel.
W
Werner
21 Jun 2023 - 22 Jun 2023
reviewed on expedia
5 out of 5 stars
next to airport
A
Allen
10 Nov 2021 - 11 Nov 2021
reviewed on hcom
4 out of 5 stars
Nice clean hotel by the airport easy car parking we arrived late around 23:00 to find the restaurant closed due to COVID-19 restrictions, clean comfortable rooms breakfast was Continental no hot food
K
Kai
19 Sept 2021 - 20 Sept 2021
reviewed on expedia
5 out of 5 stars
Nice near airport
A
Adil
29 Aug 2021 - 30 Aug 2021
reviewed on hcom
1 out of 5 stars
We stayed in this hotel couple is times kn the past. Was lovely clean and very friendly staffed.
Now this place is horrible.
Bad customer service, Mrs Krug the lady behind the counter had so much attitude
We booked a superior room and was offered small double room. After complaining it was changed but Mrs Krug was so rude as she was doing us a favour.
After we get keys to the new room it was a disaster too. Room looked like not used in weeks and was dust everywhere. Dirty Smelly towels.
Expired hand-wash that stinks.
Definitely not a 4star hotel anymore.
Only plus point is a secured under ground parking and hotel is closer to Motorway for international travellers.
Definitely won't recommend to anyone.
Please stay away from this hotel.
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