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Lars
2 Oct 2024 - 6 Oct 2024
reviewed on hcom
1 out of 5 stars
This was really a bad experience. We booked it for the SPIEL boardgame convention and we therefore hoped to have a place to try out our games in the night. We couldn’t borrow a single table, only very few coffee tables in the lobby. Staff was not supportive at all. Empty rooms and tables were plenty in the restaurant and in meeting rooms, but we were not allowed to lend any.
We booked and paid for parking during our entire stay, but on the last evening everything was occupied. The hotel had sold our parking spot and we were left to finding a spot far away on our own.
Staff was rude and not helpful at all.
Can definitely not recommend this hotel for any convention guests. Find another hotel.
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Lesley
14 Jun 2024 - 21 Jun 2024
reviewed on hcom
4 out of 5 stars
Not really near the airport. Staff were friendly, hotel really clean. Good sized room however shower wasn’t very good and safe didn’t work (took 4 attempts for staff to sort it). Lounge area was nice with free coffee.
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Peter
18 Jun 2024 - 25 Jun 2024
reviewed on expedia
3 out of 5 stars
The whole point in spening almost £800 to stay here was that it was called leonardo Airport hotel. Instead. 10 min uber ribe to the hotel around €15 each way. No buses near, no shops near, nothing near. Just constant taxi fares
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Carole
28 Dec 2023 - 2 Jan 2024
reviewed on expedia
4 out of 5 stars
We used buses from the airport station to reach this hotel, only 3 stops away. It seems popular with those arriving by car and leaving their car during trip away. Spacious, quiet room with good heating, fridge and bath. Lovely breakfasts and dinners in restaurant which is about to be refurbished. Very good value meals for an airport hotel. Swimming pool is popular. Bus ride into Ratingen also handy. Hotel staff helpful, if not fulsome in their friendliness. Would definitely return.
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Samantha
5 Sept 2023 - 6 Sept 2023
reviewed on expedia
4 out of 5 stars
This hotel was good for a one night stay before departing to the airport. It was clean & spacious with easy check in and check out.
The only downside was that, considering it was so close to the airport, I assumed they would have more frequent shuttles to and from the terminal. Unfortunately the shuttle times are really spaced out (I had checked out at 7:30am and the next shuttle wasn't until 9am), so I had to take an Uber.
I wouldn't recommend staying here long-term just due to the distance from city center (not walkable), but for a short stay to go from the hotel to the airport it worked well.
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Alice
24 Aug 2023 - 25 Aug 2023
reviewed on expedia
5 out of 5 stars
I had to stay in this hotel due to flight cancellation. It was close to the airport, very convenient and affordable prices comparing to other hotels. And the staff was so welcoming and supportive.
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KEVIN
22 Jul 2023 - 23 Jul 2023
reviewed on expedia
1 out of 5 stars
No where anywhere that was walking distance and taxi prices were very steep.
It was my mums 76th birthday and we struggled to get any alcohol.
The bar was closed due to low staff and low stock.
We werent allowed to drink in the resteraunt without ordering food and we had already eaten.
We had to sit in the loby whilst being served by the waiter periodically.
They also said we could drink until 1am and they closed everything up at 11pm on a Saturday night.
Not happy,we wouldnt come back if you paid us to stay there!
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Albert
28 Jul 2022 - 29 Jul 2022
reviewed on hcom
4 out of 5 stars
Overnight stay in this hotel near the airport. Was a nice room with lots of space. Staff was friendly and helpful booking a taxi for our flight the next day. Bed were very comfortable! Would definitely recommend!
A
30 Jan 2023 - 31 Jan 2023
reviewed on hcom
5 out of 5 stars
Your staff are a credit to you !! . Have stayed at this hotel several times and never had a bad experience. The staff are incredibly friendly, helpful and welcoming and really do try to accommodate the guests special requests. The food at both breakfast one dinner is really nice and reasonably priced. The car park ( although chargeable) is plenty big enough and secure. Although there is slight noise from aircraft from the nearby airport it is definitely not intrusive even for the most sensitive of sleepers