Frederick's Lodge

My colleagues and I had a very pleasant stay. We stayed for 4 nights. The rooms were spacious, clean and comfortable. The staff were available when needed at all times and were all very helpful. Their airport shuttle was waiting for us on arrival and dropped us back in good time. We will stay again.

I think the property is lovely. The staff was very polite and accommodating. The room had all of the necessary amenities to ensure a pleasant stay. I will recommend it with an honest report of concerns: 1) It appeared that staff did not have thorough training in the hospitality industry, particularly in food management. 2) The lack of availability of food and beverage menu items was unacceptable. 3) Adherence to dining hours was unacceptable. For example, if the breakfast buffet was said to be available at 8, the food wasn’t ready to serve then. 4) The toaster didn’t work. 5) There wasn’t butter and jam available for bread or sugar or honey or walnuts, etc. available for oatmeal, etc. While those may seem like small things, they are important if you want to grow the business beyond the region to include more international travelers.

We booked 2 nights at Frederick's Lodge. After checking in (around noon) we noticed loud construction. The gentleman at the front desk offered to change our room but the sound could be heard throughout the hotel. We were assured that the construction only occurred during the middle of the day. That evening we went to the restaurant. When we asked for a menu, we were told there was "no menu" and we should just ask for what we wanted. We asked for a pastry were told they could only do pancakes or a fruit cup. The following morning we were woken up by loud hammering at 8:30. We went to the front desk and asked to check out immediately. After some back and forth the manager agreed to allow us to check out and get a refund for our second night. We were told to call Expedia to change the reservation. We went back to our room changed our flight and called Expedia. While talking with Expedia we received a phone call on the hotel phone from another manager (the supervisor of the manager on-duty) saying that construction would stop. We reminded him that we had already been told we could check out by the hotel staff and our flights were changed already. Eventually, Expedia told us they needed to reach out to the hotel directly to approve the refund. Expedia contacted the hotel but the managed denied the refund. Stay away from this hotel. Management is dishonest.

It’s not exactly as advertised. The roads to the lodge is terrible and you will need some form of SUV or large vehicle just in case it rains. There is free parking. The lodge doesn’t offer free pick up from the airport so you will have to find your own way to get to the location which to me is not god customer service. There are many locations or hotels around who will offer a free airport pick up but when I booked my flight and called on to see if I could be picked up at the airport I was told it came with a fee which was interesting to me. I think that should be free and at no charge, so I ended up having to book a rental instead since I was going to be in Kumasi for a few days. Got to the lodge, check in was smooth, the first mistake was the receptionist assigning me to a room which was already booked and had a guest in it. Finally the room is taken care off, overall impression about the room was it’s nice but then I realized it was small, shower pressure was low. The beds have tires under them so they kept drawing off the headboard, the bathroom had just one tissue paper stocked in the toilet, but over all it was a decent mini room. I stay for a day and I go back to check my reservation then I realize the room I paid for wasn’t the one assigned to me. Talked to the receptionist about it, had to involve the manager before eventually it was changed after I had stayed for 2 days. How do you check a customer in to the wrong room? Standard and superior are 2 different words?