SRM Hotel Trichy

The best part is this property is located near the airport. Otherwise, it is a dump - water leaking floor in the room (surprised they knew about it and still assigned to me), bad food/menu choices - particularly for vegetarians. Why would a restaurant in the middle of south India doesn't offer south Indian cuisine but offers north Indian and Chinese food items, still they are all badly cooked.

Nearness to the airport is a key strength of the property. However, most rooms and toilets are fairly dated. So needs to be upgraded to be competing with its peers. The staff are very receptive and deal with requests at short notice.

Pros: closer to airport and efficient check in Cons: well below expected standard, average food

Mediocre service overall and especially in the restaurant southern spice; indifferent staff made it discouraging to even complain!. Food way below standards of speciality restaurant. Rooms were musty smelling and daily cleaning wasn't up to the mark. Cannot believe this is a star hotel! PS: intriguingly, did not find a single smiling staff or anyone who was eager to attend to customer. Will never stay here again although the location is very convenient (proximity to airport).

The stay at SRM was comfortable given that I was traveling on my own and there for just one night. The hotel can be so much more than what it is given that the staff and very polite, friendly and supportive. The check in was a breeze thanks to the front desk and the rooms were comfortable. The hotel could be better maintained. The breakfast was also good and the staff in the coffee shop were kind enough to help me despite the fact that I was late for breakfast. The highlight was the fitness club run by Mr. Santosh. He is an excellent instructor and very generous in his advice and counsel. So, irrespective of your health status, please make sure to use the gym at SRM and avail of Mr. Santosh’s guidance. Will return to SRM the next time I am in Trichy.