Tramas - Ospitalità del Conte Hotel & SPA

We stayed for one night and it was very lovely. The room was clean and the spa was such a nice option after a long day of travelling. Staff was super friendly and helpful too!

Location was good. Bed was comfortable. Room was very warm and thermostat did not control temperature. Spa was not luxurious. My spouse and I were provided stained and undersized robes. We were without water the last night and morning without warning unable to shower before our flight.

Good stay overall. Only grumble was that the receptionist said we should have pre-booked the parking space and we had not been notified of this. However there were spaces available for a small charge €5. Also the spa access is at a charge of €20 per person, again, not made clear when booking. Otherwise all good and great location for out of season stay.

We had a booking for one night. When we arrived, we parked on one of the free hotel's own parking spaces because we needed to unload two big suitcases and lots of extra bags from the car. We were "greeted" by the lady at the reception with the information that we could not park there and we should have reserved in advance, for there was no more parking available. So we had to unload our luggage even before we were able to arrive and get into the room. Also, even though we chose a spa hotel to use the facilities on our last day of our travels, we were told that there were no more options for us to book the spa. We should have reserved in advance, a fact that was also not mentioned during the booking or after. It was really dissappointing that, even though we intentionally booked a SPA hotel, we were not able to use the spa. Then we booked the superior villa room, which was supposed to be accessible. This seemed clearly misinforming, for we had to carry our luggage up one set of stairs. In the room, the shower had a step and there were no handles or anything that could help disabled people to get into the shower or sit down, nor were there handles at the toilet or any special tap in the sink. All in all the room was nice, but we were disappointed from the overall experience. We didn't feel very welcome at this hotel and for a spa hotel where you cannot use the spa, it was overpriced in shoulder season. An absolut no-go was declaring this room as accessible, for it is not.

We had booked one hotel room with a friend of mine. There were no towels or key card to other one at all. We had to ask those from reception. They didn't add any toilett paper to our room and it run out. We were staying at a separate building, that was supposed to be ok, but it was really really noisy. There was some kind of a reshuffle going on and it lasted looooooong. We also booked an airport transfer from the hotel. It was expensive (25€ for 2-3km drive) and there were no one to pick us up even though we did send our flight information beforehand. We had to call to reception and waaaait for the chauffeur to arrive. Location was nice but I wouldn't choose this place again.