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Gloriana Hotel

3 1/2 star rated hotel
5.4/10
(102 verified Hotels.com guest reviews)
See real reviews (9)

generated by AI based on family reviews

Overview

The Gloriana Hotel's location is its strongest asset, with many guests highlighting its proximity to the airport, often described as within a 10-minute drive. Some reviewers mention it's convenient for a short stay before a flight. However, reviews also reveal significant drawbacks. Multiple reports cite issues with noise, cleanliness, and room conditions, including outdated facilities and problems with bed linens. The hotel's shuttle service is also mentioned as unreliable, with one user reporting a taxi was used instead and incurred charges.

About the hotel

Nearby attractions

Located in Montego Bay, Gloriana Hotel is in the city center and near the beach. Museum of St. James and Rastafari Indigenous Village are cultural highlights, and some of the area's activities can be experienced at Widowmaker's Cave and Montego Bay Cruise Ship Terminal. Looking to enjoy an event or a game while in town? See what's happening at Jarret Park or Half Moon Bay Equestrian Centre.

Popular amenities

Parking

24-hour roundtrip airport shuttle (surcharge)
Free uncovered self parking on site

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
Breakfast available for a fee: USD 10.00 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
This property does not have elevators
Well-lit path to entrance

Things to do

Outdoor pool

Outdoor

Garden
Rooftop terrace

Conveniences

Front-desk safe
Gift shop/newsstand

More

Designated smoking areas
map

Reviews that mention...

Hotel Reviews

for Gloriana Hotel
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

9 reviews

Review data

5 star reviews

11%

4 star reviews

11%

3 star reviews

33%

2 star reviews

11%

1 star reviews

33%

We have selected a sample of reviews which reflect what travellers have said about Gloriana Hotel

Latest reviews (9)

s

sandra

26 Jul 2024 - 29 Jul 2024
reviewed on hcom

5 out of 5 stars

Great hotel. I have stayed there many times over the years. Walking distance to the hip strip, to Doctors Cave beach and very close to the airport. less than 10 minutes drive
L

Laura

12 Jun 2024 - 13 Jun 2024
reviewed on expedia

4 out of 5 stars

Had a one night stay due to a flight delay. It was close to the airport and cost 15usd to get there from the airport for me and my hubby. It is convenient and suitable for the night we stayed.
F

Francois

9 Mar 2024 - 10 Mar 2024
reviewed on expedia

1 out of 5 stars

Very noisy, walls are very thin, staff is unfriendly and indifferent, roaches in the bathtub, dusty and dirty. I had to take a night there due to a flight cancellation, it was the only available hotel. I would have rather stayed at the airport.
A

Andrew

10 Feb 2024 - 11 Feb 2024
reviewed on expedia

1 out of 5 stars

This place is run down and dingy. The entire place needs remodeling, renovation, and updated everything. The towels were disgusting and the chair had a big stain in it. I could go on and on but it was very cheap so I guess you get what you pay for. Never the less it's super close to the airport so a little investment in this place could help it generate much more...
J

James

10 Aug 2023 - 11 Aug 2023
reviewed on orbitz

1 out of 5 stars

Had a flight delayed overnight so needed emergency lodging. Hotel was recommended by airport staff. Expedia entry for hotel indicated they had a free shuttle from airport. I called to make arrangements. They asked how I made my reservation. When I said Expedia they said they needed to call me back. After a hour there was no call back. My wife called and was told we would get a call back. After 30 minutes with no call back my wife called and got the same "we will call you." I was clearly concerned, but we walked to the hotel, anyway, as it was close on level ground. We forgot that the walkways would be difficult and there would be lots of mosquitos. On our arrival at the hotel, the desk personnel said they were overbooked and were not accepting any web reservations and we, along with many others, were told to leave. We looked for other lodging, found none and settled into the airport for the night. I requested a refund and Expedia called the hotel. Hotel said they had my room and were waiting for me! My personal impression was that with the cancelled flights that the hotel wanted to skip out on the Expedia fees and only do direct bookings, leaving one room available for complaints. Nothing Expedia did or said gave me that impression, it is strictly mine. Expedia was very prompt and professional in handling the situation. I was told I would receive a full refund, but the refunded amount was short $15, which I am ignoring as part of my education.
C

Christine

4 Mar 2023 - 5 Mar 2023
reviewed on hcom

3 out of 5 stars

Very well situated to airport. However don’t let the shuttle service as advertised fool you! Shuttle service is a taxi that you cover the fee. Rooms very tired and need update. Linens very itchy and lowest quality. Road outside hotel very noisy, expect limited rest. Walking distance to a few restaurants.
A

10 Aug 2023 - 11 Aug 2023
reviewed on hcom

2 out of 5 stars

I reserved a room with one king size bed and settled with what they had remaining. Upon arrival, it took 1 hour to check in because they overbooked the rooms. The airport that day cancelled all their flights, mine included. so all the travelers scrambled to get a room because the airport didn’t allow overnight stay. Many others were turned away that came after us. As we entered the room, housekeeping was leaving from just barely readying the room before we arrived. Thinking back on it, they reception desk delayed our checkin because the room was ready. Keep in mind this was 5:30 in the evening, beyond checkin time. The room has no windows or a peep in the door, the tv was not functional, toilet seat loose, bathroom facet flew off when water turned on, no ventilation in bathroom, sheets were damp.
A

9 Jan 2019 - 10 Jan 2019
reviewed on hcom

3 out of 5 stars

We spent one night at this hotel due to a flight the next day. If you like loud music from the bar playing from 9 a.m. - 10 p.m. this is the place for you. Also because the pool (which is very nice) is right next to the rooms there is a echo when people are talking. There was a man that decided to sing at 6 a.m. and a few other men talking loudly at 7 a.m., because the space is small the voices carry so our stay wasn't very restful.
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