The LUMA Hotel - A Member of Design Hotels

Nice upscale hotel, very close to restaurants, shopping mall and convenient store. Room was nice and big but all rooms are not the same sizes. Breakfast was perfect, not too much food that people waste and enough different varieties to ensure you dont get bored with the same food, and no long waits to get your food. Grab is easy to get to costing approx 30MYR from the airport. Room was nice and clean and i couldnt have asked for anything better. Gym is on the 3rd floor but its outside and is owned by someone else. The elevators can take a day or two to get use to as breakfast is not available from all lifts. The hotel staff are very good especially those on reception and the staff for breakfast, Roaush (i dont think i got his name right) new staff and only been there for 3 months and the hotel has trained him really well, just shows how much attention the hotel has put on achieving the best for its guest. No problem recommend to friends and family.

Near the airport, and one of the newest that’s 5min walk to their newest, largest mall in KK.

Very well designed, instagrammable, aesthetically pleasing hotel. Had a room that was facing the main road and facing the sun, so room would not be as cold even with the aircond at 16 degrees celcius. Receptionist service was below expectations - receptionist was not friendly and accommodative for Marriott's standard. Requested for late check-out additional 1 hour as flight was later at night, but was denied with lame excuses and an attitude. Bellboy however was nice. Good place if you are just looking for a bed to sleep regardless of the experience, but not if you are looking for a pleasant service and friendly environment.

Luma is our last night in Kota Kinabalu. It is a very well designed hotel, not far from the airport. Across the highway is a new and modern shopping mall. Right next door is the Fish Market Restaurant. It is one of the best restaurant in the city. We were awed by the freshness of the seafood and the delicate way of steaming right in your table for you to watch. Excellent dining experience. The service is superb. The room is spacious, clean and very beautifully designed. Besides, on our trip we lost a bag somewhere. The staff offered us all the help to look for it. They are all very kind and helpful. Overall, highly recommended.