Lexis Suites Penang

Hotel is located very close to the airport which was convenient. Not much around near the hotel however, we didn't adventure out so didn't bother us. We had our own private pool on the balcony plus a private steam room which was the main reason we booked. Breakfast buffet had many options and was continuously topped up. They even had ice cream which was unique. Would come again and would recommend to others, especially if you want a private pool to yourself.

We stayed in the Lexis Suites Penang Premium Suite for three nights and had the worst experience on the third night because there was a power outage from 11.30pm to 5.30am, we didn't know how to charge our gadgets or pack our belongings because there was only an emergency light available in our room, and we couldn't sleep because the room was extremely hot and we had an early flight. We had breakfast at 6.30am, the elevator jerked on our way to the restaurant due to electric problems and while having breakfast there was a power outage again. Upon check-out, the front office staff had no idea how to handle the situation and simply informed us that management will contact us, it had been days, but we had not heard from them. We applaud Firdaus or Fifi at the Roselle restaurant for being really accommodating and pleasant, checking on the quality of the dinner course, and being very nice and considerate of our feedback. He exceeds customer satisfaction and deserves a promotion and raise.

Horrible location, misleading information and pictures on website! It’s no beach it’s a sea shore with rubbish around , it’s no choice off restaurant , cafes or grocery store. It’s 45 minutes to city. Hotel provides shuttle one way and you need to be requested in advance.

This is my fourth time staying in this hotel.Unfortunatelt during this staycation it becoming worse than me perfect stay before this. As i arrived,i didn't noticed that u need to pay for outside parking.This bloody fat girl come to me and asking for RM20.I refuse to pay and told her that I will park inside the hotel carpark.Somehow she refuse and asking me to pay just because she already write the receipt.What a bad first impression as I just arrived. Another thing that make me disappointed with the cafe staff.Like another hotel,if your plate is empty,the cafe staff will asked you politely to take your plate.Well,its not happening in this luxury hotel.I have to pick up my own plate and put it on the waste trolley,these two cafe staff(a guy and girl) not doing their job properly.Please provide training for your cafe staff. This time I rate this hotel as POOR due to this bad service.

The room overall is super. Breakfast is good. Neighborhood not so nice. Surrounded by fishing villages. Sea water not clean. Indoor parking terrible layout. Saw many scratches on the parking wall. Don't park indoor if is a MPV car.

Comes with two king beds, spacious bathroom with bathtub, private pool and steam room. Complimentary minibar and offer turndown service. Unable to keep the food warm throughout the serving period really spoiled the good mix of breakfast served. Located down at the southern island but quite an easy route to the hotel. Choice of food around the area is the problem where you can only find a decent seafood restaurant "hai boey" or the Tuesday night market 5 minutes drive from the hotel. There is also a Japanese restaurant at the lobby. I personally prefer the room setup/structure of the executive suite though. Great for any traveling purpose, I work at the pool side, and I can imagine couple enjoying sunset inside the pool or a family with kids for a short gateaway. Not sure why the owner can accept the architect's design to block the entire ocean view at the skybar though. Overwall, a great hotel. If they can maintain the current room rate which I think it's fair, I am not going anywhere else on my next trip to Penang.

Plung pool on balcony and views along coastline are amazing. The size of the suite is huge. Food in restaurant was lovely. Not much to do in local area but bus shops outside, which also goes to airport and Georgetown. Buffet breakfast was fantastic. Everything from Dimsum, eggs station, cereal, fruit and Danish treats. Definitely would stay again.