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The Pavilion Hotel

3 star rated hotel
7.2/10
(72 verified Hotels.com guest reviews)
See real reviews (11)

generated by AI based on family reviews

Overview

The Pavilion Hotel offers convenient proximity to the airport, with a free shuttle service for guests. While some guests found the hotel to be average, others appreciated the value for money and the many nearby restaurants. However, reviews mention some inconsistencies in cleanliness, room conditions, and breakfast quality. Some guests also reported issues with the shuttle service's punctuality and the quality of the rooms.

Guest highlights

Free airport shuttle
Convenient location near airport and restaurants

About the hotel

Nearby attractions

Located in Sandakan, The Pavilion Hotel is on the boardwalk/promenade. Rainforest Discovery Centre and Sandakan Memorial Park reflect the area's natural beauty and area attractions include Borneo Sun Bear Conservation Centre and Sepilok Orangutan Rehabilitation Centre.

Popular amenities

Parking

Free self parking on site

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

1 restaurant
Room service available

Spa

Massages
Reflexology

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Elevator
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Things to do

Spa services

Conveniences

Banquet hall
Elevator
Free newspapers in lobby

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for The Pavilion Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

11 reviews

Review data

5 star reviews

18%

4 star reviews

36%

3 star reviews

27%

2 star reviews

18%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about The Pavilion Hotel

Showing 1 - 10 of 11 reviews

Latest reviews (11)

O

Omar

9 Jul 2024 - 10 Jul 2024
reviewed on expedia

4 out of 5 stars

Pros are proximity to the airport, and available free shuttle to the airport as well. Otherwise an average 2 star hotel. Cons Breakfast is a buffet style with Rice, Noodles and Vegetables, and Chicken. Eggs are boiled but almost RAW. You can toast your own bread with butter and jelly. Coffee is ok. The rooms are not very clean. Ours was a Non-smoking on the 4th floor, but it smelled like cigarettes. There is Hot water in the shower. Only one half used roll of toilet paper was available. You get bath towels, but no face or hand towels are available. The neighborhood around stinks like sewer but you can find a few places to eat. Overall the place is convenient for an overnight stay before your flight.
M

Maria

14 Jul 2020 - 15 Jul 2020
reviewed on hcom

5 out of 5 stars

During PKPP, breakfast was not provided but it was changed to lunch or dinner. The meals provided delicious. The hotel also free shuttle to airport.
R

Rachel

7 Aug 2018 - 8 Aug 2018
reviewed on expedia

2 out of 5 stars

When we arrived, having booked the hotel and paid for a non-smoking room, we were given not only a smoking room, but an INSIDE smoking room, meaning it had no windows! It stank! I travel a lot, and this was the first time I've ever immediately gone back to reception and demanded a different room! They quickly assigned us a different one, on a non-smoking floor. It was twice as big and didn't smell bad and it was clean, but it was just generally worn-out: the paint, the carpet, etc. The towels were threadbare. We realized that night and the next morning that very few people were staying there, so why did they try to palm us off with a sub-standard room? No idea. Anyway, I didn't give the worst rating for the hotel staff because the people in the restaurant were very friendly at dinner and breakfast.
J

Jan

30 Jun 2018 - 1 Jul 2018
reviewed on expedia

3 out of 5 stars

Booked this because it was not too far from airport, and we were arriving fairly late in day. Peeling wallpaper in room. Impossible to shower without collecting water around tub. On check in, we were told we could get room service or eat at restaurant till 10pm. Called room service around 730, was told not available. Went to restaurant, only a scant 5 item buffet available, had to go down the street to get a meal. The area is a bit sketchy, but found good food.
A

Ayom

Invalid Date - Invalid Date
reviewed on hcom

3 out of 5 stars

Just an average stay. Good enough for traveler on tight budget. Cleanliness and room conditions not up to my expectation.
a

aleksandra

Invalid Date - Invalid Date
reviewed on expedia

2 out of 5 stars

Stayed for one night on the way to Kinabatangan river trip: the place is dingy and in need of renovation. It loks dirty, even though it is not; bed sheets do not look clean; the walls are thin and you can hear every word of discussion next door; I could not relax there and could not sleep. Breakfast was very good though. Also, complimentary shuttle from the airport. Very helpful and pleasant staff. However, I would not stay there again, even for one night.
M

Marc-André

Invalid Date - Invalid Date
reviewed on hcom

4 out of 5 stars

Place was great and right next to the airport. The staff was helpful but got our shuttle to the airport late even though we told them 3 times to have it ready at a certain time and it came in with 10 min delay. The wifi was also a bit faulty. Overall, I would recommend if you want to be close to the airport for an early flight. Great restaurants next door too.
F

Fay

Invalid Date - Invalid Date
reviewed on hcom

4 out of 5 stars

Great hotel and they offered a free shuttle service to local attractions and supermarket. There is also a free shuttle to the airport. And also a massage service in the lobby. Free bottled water too!
A

6 Oct 2019 - 7 Oct 2019
reviewed on expedia

4 out of 5 stars

Very good value for money. Close to airport and lots of local places to eat nearby
A

16 Jun 2019 - 17 Jun 2019
reviewed on expedia

5 out of 5 stars

Near to the airport. Plenty of restaurants around (walking distance). Easy to get grabcar. Highly recommended. Will stay here again.
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