Hotel Hacienda Inn Aeropuerto

This hotel's main advantage is its close proximity to the Merida airport when you have an early flight. It is basic, clean and has a simple restaurant onsight. They do not have wheelchair accessible rooms or bathrooms.

The hotel was fine for the purpose we needed it for. A quick overnight stay after a long day of travel. However, I wish the menu had better food to offer. It did not look good at all. So, we did not order anything, which was hard since the hotel is located in a place with no options aside from an Italian snack joint next door that served stale pastries. I suggest a more Mexican style menu instead of what seemed an Americanized menu.

Nice place to stay and close to the airport worth the stay and they have excellent food and a great pool.

The stay was decent for the price. I did not eat in the restaurant or use the pool but the pool looked nice and inviting. A towel for the floor in the bathroom would have been nice for showering as the tiles were slippery. The beds were clean and comfortable and thankfully the rooms had air conditioning. Room cleaning happened early at 8:30 am and we weren’t always ready for that. I only had one key but the front desk was always able to open my door for me as the other personI shared a room with had the key. The hotel had a taxi service but I used Ubers.

The property was great and safe. Rooms were clean. Check in was smooth. The only problem we had was check out at 4:45am was horrible. The wake up call did not happen. At check out the girl at the front desk asked for the room key which we accidently dropped behind a piece of furniture. and she was insistent on the card key. The taxi driver was waiting for us with our bags in the trunk and she insisted my husband return to find the missing card key. We had to be at the airport at 5am and she insisted on the key, we offered to pay for the card and she insisted on the key. She saw the taxi driver was ready to unload our bags, but insisted on the key. After she asked us to check our luggage and we unloaded then went through all our luggage there on the floor of the lobby she finally said we could go she didn't need the key. It was the worst check-out we have ever experienced in our travels; we are over 72 years old and may consider staying elsewhere when we travel to our home in the Yucatan.

Hotel would not refund due to delayed flight. Had proof that my flight was delayed a full day. Expedia tried to get a refund to no avail. Total bummer.

On the good side, it’s close to the airport and the staff is nice. The bed was clean and the sheets were nice. The pool was really cloudy and filled with bugs and dirt, there was a huge roach on my floor in the room, the towels are like sandpaper. So it’s a 50/50. It’s just older and in need of a makeover.

Close to the airport, safe

Good value stay very near airport. Comfortable beds, excellent pool, friendly and helpful staff. Rooms around the pool are a bit noisy, but the back rooms are lovely and quiet. They reserve a taxi for airport transport - the taxi was right on time (even at 2:30 am) and the fare was 120 pesos.

Perfect, we have stayed here countless times. Quiet, beautiful property, comfortable beds, friendly staff, on-site restaurant and bar poolside, 5 minutes from airport. Perfect!