dusitD2 Davao

bedsheets have hairs and stains. Towels and bathrobe are old and have stains. Reception area is slow and lounges are noisy like in airport. Glasses and coffee cups needs further washing

The service was appalling for an international hotel at this price point, and I would have given zero stars if possible. Checking in late, I was give a wrong room type. Didn’t complain at checkin as after midnight, but contacted the hotel directly by email following day. Received confirmation of receipt email, but never any response. Receptionist was unaware of issue when I returned and only grudgingly transferred me to the correct room type (no apology or consideration). Being tired from late travel and check in, I declined room cleaning at 9am but was surprised that room was not attended when returning at 7pm. Pool closes super early (8pm) Sitting at pool bar, there were no attendants, and I had to go look for one (2 other couples were waiving for attention) even thought this was the only part of the pool bar area that had guests. When attendant finally appeared, he took the order wrong. After returning, he was unaware that a gin-tonic also required tonic (not just gin) Hotel and room is OK, but service is terrible given the price point. Not coming back

We picked Dusit Thani because it’s the latest hotel in Davao City. We stayed for a night Booking thru hotels.com which I’ve been using for over 10yrs now. I don’t have any issues at all whether I pay in advance or pay at the hotel. In this booking, I received a confirmation # from hotels.com and Dusit sent me an email as well - they are excited to have me, which is a common email sent out by Dusit. When we arrived at the hotel, I mentioned my name and showed my reservation# to the reception. I was told that my reservation was cancelled. My first question was, how could it be when I received a series of emails with confirmation #, and emails from Dusit that my room was confirmed. We are not from Davao, and tired from our travels, I insisted for my reservation. Dusit team said that Hotels.com cancelled my reservation. After showing all the confirmation # and emails of my booking. There’s no way I will leave Dusit without a Rm. Whether the mistake was coming from Hotels.com or Dusit, we need to have a Rm. With the effort of the ladies at the reception, we finally got a Rm. King size bed, with balcony includes breakfast. It was not a good view but acceptable. Our stay turned out to be good. We did not use any of the amenities, maybe on our next stay. Room size okay, comfortable bed, snacks and mini bar available. Coffee maker and fridge, which I both used. Shower - water pressure was excellent. Most if all, staff were excellent! Yes, I will stay again.