Grand Astoria Hotel

No hotel is really perfect. Thus, what is equally important is how the hotel appropriately rectifies or makes up for the gaps and deficiencies to make guests as comfortable as possible. Astoria Zamboanga is such hotel. I found the cleanliness and overall condition of my room very poor. Initially, the room was tidied up upon my request. But the staff did not stop there; they transferred me to another room, which was not only better maintained but also was bigger and of better overall condition.

NONE very dirty place to stay. Its not nice when you traveling and you need to stay this kind of hotel

We had to check-in at 9 am because our bus arrived earlier than planned. The receptionist said that there was no available standard room because no one checked out yet. He pitched for an upgrade to a deluxe room if I want to be able to check-in right away, and I had to pay extra Php 800.00. I paid and checked in. The room was not the cleanest. The headboard was dirty, there was no foot mat in the bathroom, and the furnitures and sanitary fittings were old. I made a complaint and spoke with the manager. Unfortunately I had to leave for a meeting so I told her that we’ll settle the issues when I get back. When I got back around 5pm I asked if I can be transferred to a different room. The receptionist was quick to say yes and offered to refund the php 800.00 that I initially added for the upgrade. The nee room that I was given was cleaner and had a bigger bathroom. In a nutshell, the experience was not the most convenient and comfortable. However, I am thankful to the staff who helped resolve the issues and proactively offered to refund the extra payment.