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Eurostars Universal Lisboa

5 star rated hotel
9/10 Excellent
(1003 verified Hotels.com guest reviews)
See real reviews (68)

generated by AI based on family reviews

Overview

The Eurostars Universal Lisboa is a modern hotel near Lisbon Airport, receiving positive comments for its cleanliness, comfortable rooms, and excellent staff. Guests appreciate the convenient location, with proximity to Oriente train station and various restaurants and shopping options. The rooftop pool and bar are highlighted as attractive features, although some note the rooms are on the smaller side. While generally well-regarded, a few guests mentioned issues such as room service delays, noise from nearby construction or traffic, and inconsistent service levels. Transport links to the airport are convenient, with many guests using taxis or Uber services.

Guest highlights

Clean and comfortable rooms
Great location near Oriente train station and airport
Friendly and helpful staff
Rooftop pool and bar

About the hotel

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, spa services, and a seasonal outdoor pool.

Nearby attractions

Located in Lisbon, Eurostars Universal Lisboa is connected to a rail/subway station. Castle of São Jorge and Lisbon Cathedral are notable landmarks and Lisbon Oceanarium is a popular area attraction. Vasco da Gama Shopping Centre and Lisbon Casino are two other places to visit that come recommended.

Popular amenities

Parking

24-hour pick-up airport shuttle (surcharge)
Airport shuttle on request
Covered self parking on site (EUR 20 per night)

Wifi

Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 25 for adults and EUR 25 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Outdoor pool
Spa services

Outdoor

Pool sun loungers

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Designated smoking areas
map

Reviews that mention...

Hotel Reviews

for Eurostars Universal Lisboa
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

68 reviews

Review data

5 star reviews

74%

4 star reviews

15%

3 star reviews

6%

2 star reviews

1%

1 star reviews

4%

We have selected a sample of reviews which reflect what travellers have said about Eurostars Universal Lisboa

Showing 1 - 10 of 68 reviews

Latest reviews (68)

D

Donald

24 Oct 2024 - 25 Oct 2024
reviewed on hcom

5 out of 5 stars

Very convenient to the airport and train station. Lots of shopping close by.
A

Alison

7 Oct 2024 - 10 Oct 2024
reviewed on hcom

4 out of 5 stars

Lovely hotel, great rooftop pool/bar but disappointed as rooftop bar closed in the evening. May be weather related as late in the season. Room very noisy and relatively small, despite paying over £200 p/n. Train track behind, crane next to the window and airport runway approx 3 km away but planes constantly passing by and I could hear them land. Breakfast great! Didn’t eat any other meals there. Had to get the bus in to Lisbon town centre. Easy to do (728), and takes 20 mins).
A

Anne

21 Sept 2024 - 22 Sept 2024
reviewed on hcom

5 out of 5 stars

Great location for pre flight night en route home after taking the train from Faro. Was able to walk from the train station and in the AM a 8 euro/10 minute Uber to the airport. Staff is extremely attentive, VIP treatment all the way. Location has a lot of dinner options within walking. Felt very safe walking solo. Along the water was very pretty.
N

Nicola

24 Jul 2024 - 25 Jul 2024
reviewed on hcom

5 out of 5 stars

Beautiful hotel, good location to access centre and airport. Staff were lovely, happy to take care of you. Rooms were well equipped and spotless. Quality finishes and products. Pillow menu was a bonus! Rooftop pool / facilities were fabulous - unfortunately a lot of construction work on buildings facing which meant view was less pleasant but no noise so that was a bonus. Would recommend this hotel and will be back next time we are in Lisbon.
O

Ove

18 Jul 2024 - 19 Jul 2024
reviewed on hcom

5 out of 5 stars

This was a last minute booking due to a cancelled flight. Hotel was great. Cleanliness top notch. Breakfast serving was a bit slow and they missed a couple of orders. Buffet was fantastic!
Z

Zack & Sarah

17 Jul 2024 - 19 Jul 2024
reviewed on expedia

5 out of 5 stars

We stayed here at the tail end of our two week trip to Portugal. It’s was a lovely property that was close to one of the main train stations making it very easy to get into central Lisbon and also to the airport. The rooftop pool was a perfect way to wind down after our busy schedule in Portugal. We were also grateful to have a big room and a king bed. Our other hotels though great, had very small rooms. I think our favourite part of this property was the breakfast. Huge selection of pastries, cold meats, bread, fruit and also some hot options like eggs bacon etc. We would stay here again!
T

Timothy

18 Jun 2024 - 19 Jun 2024
reviewed on expedia

4 out of 5 stars

Rooms are too small, no desk for business travellers. It's a very good hotel with amazing staff, it's just not worth 5 stars
B

Bea

20 Jun 2024 - 21 Jun 2024
reviewed on expedia

5 out of 5 stars

Near airport so stayed for 1 night for an early flight the following day.
E

Eun

14 Jun 2024 - 18 Jun 2024
reviewed on expedia

4 out of 5 stars

This was the first time we were traveling to Portugal and we decided to stay at Eurostars Universal Lisboa due to cleanliness and location. The hotel was near a train station and a fairly large shopping mall. It wasn't as close to the downtown area or the major tourist sites but the big aquarium is also nearby. It was about 10 min car ride to downtown so not a big deal and it meant we were away from major crowds or noise. The room was clean and well lit due to the large windows. The shower was bright and large with a rain shower which was amazing. I do wish the room had was more desk space and a dedicated area for the suite case rather than a narrow closet suite case stool. If you're traveling with more than a carry-on for two people, it will feel a little cramped. The large windows were nice but not super well sound-proofed given we could hear cars driving by and any loud people/vehicles really clearly. The rooftop pool bar area was really nice, but the pool is pretty small so don't expect to do more than a nice float. There is a fitness facility as well. The staff were very friendly and nice. The front desk staff were very lovely and the cleaning crew were also very lovely. We had some confusion when the bar staff told us that the restaurant opened at 7:30PM for dinner but there was an event booked so when we arrived at 7:30PM, we were told we couldn't eat there. I would recommend this hotel for weekend travellers who don't mind not being in downtown.
P

Pedro

9 Jun 2024 - 10 Jun 2024
reviewed on expedia

5 out of 5 stars

Great hotel to stay near the airport!
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