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Iberostar Heritage Grand Mencey

5 star rated hotel
9.2/10 Wonderful
(1002 verified Hotels.com guest reviews)
See real reviews (5)

generated by AI based on family reviews

Overview

The Iberostar Heritage Grand Mencey is praised for its lovely atmosphere and helpful staff, with particular mention of the excellent service at the travel information desk and pool. The hotel boasts a beautiful setting, with rooms overlooking gardens, and amenities such as a well-equipped gym with mountain views, a relaxing pool and pool bar area, and a bar area popular with guests. The breakfast and room service are also well-regarded. While convenient, note that it is a 15 minute drive from the airport, and that there is a cost to use the spa.

Guest highlights

Helpful staff
Beautiful setting and relaxing atmosphere
Delicious breakfast and room service
Excellent pool area

About the hotel

3 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a health club are onsite.

Nearby attractions

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. El Cedro and Anaga Natural Park reflect the area's natural beauty and area attractions include La Granja Park and Cesar Manrique Waterpark. Jardin Victoria and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.

Popular amenities

Parking

Limited onsite parking
Offsite parking within 66 ft (EUR 12 per day)
Onsite parking includes off-street options
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet
In-room WiFi speed: 25+ Mbps

Food and drink

2 bars/lounges and 1 poolside bar
4 restaurants
Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20-30 for adults and EUR 20-30 for children
Room service available

Spa

6 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage/treatment rooms
Massages
Sauna
Spa open daily
Spa tub
Steam room

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Accessibility

Accessible bathroom (select rooms)
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Things to do

Fitness center
Full-service spa
Outdoor pool
Pilates classes
Sauna
Steam room
Yoga classes

Outdoor

Garden
Terrace

Conveniences

ATM/banking services
Banquet hall
Elevator
Front-desk safe
Reception hall
Water dispenser

More

100% renewable energy
Annual offsets purchased for at least 10% of carbon footprint
At least 80% lighting from LEDs
At least 80% organic food
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture & ecosystem education
Locally-owned & organized tours & activities
Vegan dining options
Vegetarian dining options
Water dispenser
map

Reviews that mention...

Hotel Reviews

for Iberostar Heritage Grand Mencey
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

5 reviews

Review data

5 star reviews

80%

4 star reviews

20%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Iberostar Heritage Grand Mencey

Latest reviews (5)

O

Oliver

2 Jul 2024 - 6 Jul 2024
reviewed on expedia

5 out of 5 stars

Excellent. Paula at the travel information desk was so sweet and helpful!
S

Suzanne

9 Apr 2024 - 10 Apr 2024
reviewed on expedia

5 out of 5 stars

Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
S

Sarajane

12 Nov 2023 - 15 Nov 2023
reviewed on hcom

4 out of 5 stars

A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
F

Farid

4 Jul 2023 - 5 Jul 2023
reviewed on expedia

5 out of 5 stars

Good lobby entrance. Location is good 15 min from airport. Arrived at 11 pm and nobody was around to help with the luggage. Welcome drink was refreshing at arrival. Room service great. Thank you.
N

Neil

12 Aug 2022 - 19 Aug 2022
reviewed on orbitz

5 out of 5 stars

Lovely hotel and staff. Pool excellent and pool staff couldn’t be more helpful. Easy walking distance to restaurants and shops of Santa Cruz and beautiful beach of Los teresetatas is only a short taxi ride away
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