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Karla
19 Oct 2024 - 20 Oct 2024
reviewed on hcom
2 out of 5 stars
Check-in was fine, quick and easy.
The door/handle/lock to the room was very wiggly and hard to get into. I learned to pull door toward me as I put key in, it was latched but never felt secure. This was an issue as I was traveling with my children.
The pool area was dirty, no towels, the large hot tub was missing tiles around the tub.
There was dried dog turds found in our room and at 10pm, we were moved to a new room. The young woman at the front desk was helpful and very apologetic.
Complementary breakfast was lacking.
Upon checking out, I made sure the front desk knew about the poop issue to pass along to housekeeping. She was unaware.
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Jennifer
30 Mar 2024 - 31 Mar 2024
reviewed on hcom
3 out of 5 stars
There was definitely some sketchy people staying this hotel and the parking lot always smelled like weed, and the pool area was untidy, with garbage laying about.
But also there was a lot of other families with kids so i was comforted by that.
The room was so quiet and the free breakfast was awesome. No problems with check ins and service was fine . Overall it was fine, decent for the price.
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Barbara
3 Oct 2023 - 4 Oct 2023
reviewed on hcom
5 out of 5 stars
I had to travel to Bismarck for medical reasons. Was placed in room 117, couldn’t figure out heater, they sent maintenance right away. The bed was so comfortable that when I go back in November I will request same room. Coffee was very good, shower pressure wonderful. Close to all shopping, medical center, Menards, Ace hardware, freeway, ND DOT, got everything that needed to be done easily.
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shelly m
31 Jul 2023 - 1 Aug 2023
reviewed on hcom
5 out of 5 stars
The rooms were nice. I did not get to eat the breakfast offered since we had to leave before due to airplane flight. I wish I had known I could have gotten free shuttle service prior to my booking. There was also a lounge that held bar bingo in addition to selling appetizers. We had a good stay at this hotel.
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Rita
18 Mar 2023 - 19 Mar 2023
reviewed on orbitz
1 out of 5 stars
When we checked in the desk gentleman was very pleasant. The room smelled like cat pee. I went to turn TV on and it didn't work. I called down to front desk and they said they would send someone up to fix but never did come up. So NO tv service. Also hair dryer didn't work in the bathroom. We do a lot of traveling and as my husband said this is the worse hotel ever!!!
Waiting for manager to call me to refund part of the cost!
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Julie
22 Dec 2022 - 23 Dec 2022
reviewed on hcom
5 out of 5 stars
They went above and beyond to get us from the airport after hours and during a blizzard too. The staff was very helpful and made our stay easy and stress free. We definitely will stay here on future trips.
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Linda
16 Nov 2022 - 17 Nov 2022
reviewed on orbitz
4 out of 5 stars
The snow removal around the doorways and parking lot was extremely poor. Entrances were full of snow and customers could hardly open the doors. Very dangerous situation. The evening I checked in I asked to reserve an extra night stay. I was assured I was booked for another night by the front desk staff. The next day I was advised there was no reservation for that day. Fortunately the manager booked me a room and offered a reduced rate.
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Jon
30 Sept 2022 - 2 Oct 2022
reviewed on hcom
4 out of 5 stars
The hotel is just better than ok. Room was clean. Breakfast was good, plenty of food to choose from. Attached lounge had a wide variety of clientele. The police were in the lounge parking lot both nights I was there. I had to have my room cards reprogrammed twice, no I did not not have them near my phone.
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Imogene
8 Sept 2022 - 11 Sept 2022
reviewed on orbitz
5 out of 5 stars
I like the location. I don't like the people at the bar taking up paid customers parking spaces.
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Stuart
22 Aug 2022 - 23 Aug 2022
reviewed on orbitz
5 out of 5 stars
We stay at this hotel every time we are in the area. When traveling with grandchildren, the balcony overlooking the pool is wonderful. It is always clean and comfortable.