Best Western At O'Hare

Was stuck in Chicago for a quick overnight layover. This hotel was affordable and had a shuttle to the airport. I wish the shuttle ran more reliably (would have cut down on some anxiety haha) but otherwise it was a perfectly fine place for the evening

The hotel itself was fine. However... I picked the hotel due to price, rating, proximity to airport and providing shuttle service. The hotel failed when it came to the shuttle service. Arrive about 7:30pm. Called for directions on where to grab the shuttle - took multiple calls to get someone to answer. Got to the hotel shuttle area and waited over 30 minutes. Tried calling again to check on shuttle - could not get a person to answer. Shuttle finally arrived but filled up before it got to us so drove right by = shrugging their shoulders. Done waiting, not knowing if we would ever get shuttle to the hotel, so called Uber and paid for a ride. So, now the price of staying at the hotel just went up $30. In that same 30 minutes, other hotel chain shuttles arrived multiple times. Next morning wanted to workout - two of the three treadmills did not work.

People were very accomodating, room was adequate, nice shuttle to airport.

The hotel is well located for an overnight stop-off between flights. The courtesy bus was very helpful, but it must be the oldest such vehicle serving hotels to/from O'Hare. The window blind in our room (115) was broken and needs attention.

We enjoyed our stay- the facilities are really getting run down. There were large stains on the carpet in our room, the beds were busting at the bottom, the main elevator was out of service, and there was an entire wall under plastic sheeting. However, the service was great. The guys at the front counter were VERY courteous and helpful! There was quite a bit of noise from the airport at times. The breakfast was pretty decent for being complimentary!

It was conveniently located near airport. However, the main hotel's elevator was down. It was inconvenient. But, there were nearby fast food restaurants

Staff were polite and helpful after my flight was canceled. Shuttle to the airport was also excellent.

I wouldn’t recommend staying there. The rooms were t the cleanest and it took 1h for the shuttle bus to pick up from the airport. For the comparison Sheraton and Marriott hotels shuttles came every 20 minutes. The front desk, person working at the buffet were very nice. The breakfast was good too. It is okay for the price and the breakfast but I would expect cleaner rooms, it is older building and some of the things in room updates. The beds were comfortable.

Disgusting and in poor repair! After checking in and making way to the first elevator, I found it blocked and out of order. I then made my way to the back of the hotel to the 2nd elevator. When walking through the halls, the carpet was so dirty, many of the colors were unrecognizable. After getting to the 2nd elevator, it was not blocked, but it also did not work. i used the stairs to the upper level and found the hall carpet worse and with a foul odor. After getting to my room, I opened the door to a worse odor and looked in the bathroom to find brown, nasty, stinky, sludgy water in the tub, sink, and all over the floor and bathroom counter. I went back to the front desk and complained. The clerk laughed before getting me another room. Going back to the second room, when I approached, the door was left open. Despite being disgusted, i had been in travel for 24 hours and dealing with flight cancelations and had to stay. Although the second room was better, I was woken several times throughout the night with the sounds of sirens outside the window, and at one time, someone breaking glass outside the room door. I travel at least once a month and this is BY FAR, the most disgusting property I've ever seen.

Needed a hotel close to airport and offer breakfast….they fit the bill! Clean room, nice buffet breakfast, and very pleasant staff’