DoubleTree by Hilton Chicago O'Hare Airport - Rosemont

I stayed here solely because it advertised an airport shuttle. Unfortunately it ended up being so infrequent, I ended up taking an Uber. Sort of false advertising. Most hotels run them every 15 minutes.

It's just expensive for what you get. Which is basically nothing, not even free coffee in the lobby which is an American staple. Free airport shuttle bus is good tho, runs every half hour. Lots of stuff in the area if you want - food, bars, other hotels, and a big recreation zone with cinema and bowling and stuff. So that's fine, but the hotel is just a big expensive airport hotel.

Everything about the hotel was great. Amazing staff, clean room, fast elevators, close to anything you could possibly want. Extremely easy access to O’hare airport.

No business center, could not get your computer to work. Front Desk response. "Yeah that's been happening for a few days. You can WALK over to embassy suites, it's all part of Hilton". Parking...horrible signage. So confusing no clear directions. Handicapped lines still on the parking area marked "Double Tree" poorly lit. At check in...two workers at the counter. I was not greeted by either one ( they seemed too busy on their phones). When they finally helped the service was poor and UNPROFESSIONAL. NO cookies offered, yet big signs in the elevator about all the cookie options available at check in. More than likely I will not refer Double Tree to any of my friends or co-workers. In fact I will tell all my friends to AVOID Double Tree at all costs.

Should validate parking for guests

The room we were in was hot the entire stay. The parking for valet was not so friendly.

Great quick stay! Right by the airport and near some very cool trails!

I was not satisfied with service because when I booked the hotel it said the parking is included plus the breakfast is included but when I checked-in and they told me that I have to pay for the parking. Plus next day when I went for breakfast and I was told to pay for that too which was included when I booked the hotel

Busy airport hotel but convenient

I would highly recommend this property. It’s very convenient, a short walking distance to the convention center if you are attending , and to the fashion outlet for your shopping. The hotel also has free shuttle ride to and from the airport. All staff were nice. Their bed is comfortable and soft. The carpet is clean and doesn’t smell. The bathroom is a very good size. This hotel made our stay an amazing experience in Rosemont IL.