Extended Stay America Select Suites Chicago O'Hare

My flight was supposed to arrive at O'Hare right at 9:00 PM, but due to weather related incidents in Chicagoland, we didn't land until 11:30 PM. While we were stuck waiting for refuel in Detroit, I called the hotel since I noticed in the hotel policy information that the front desk closes at 10:00 PM. The hotel agent informed me that as long as I made it to the hotel before 2:00 AM that I could check-in. I make it to the hotel around 12:30 AM after a mixup with my car reservation at Avis and I had to wait for the very slow moving front desk staff member. Check-in for me wasn't that bad. The room itself was spacious as I opted for a king bed and the bed was honestly comfortable. You can tell the appliances are quite old and seem moments from just dying a painful death. The refrigerator was somewhat loud and I didn't use the stove or microwave. In the past Extended Stay America hotels I've stayed at, there are normally utensils in the room, but not this one, which was somewhat irritating. The hotel did have two vending machines and the drink vending machine did not accept cards as it was supposed to have. Overall, it was a decent stay. Others that attempted to check in after me did not have a pleasant check in experience.

Easy parking and safe location but room was dirty, mattress had a lot of hair and stains, and weird smell in hallway and in room

For a stay near the ORD airport it’s good… Clean room with the basics needed

Property and rooms are clean. Though room has a kitchen, there are no supplies to cook and eat with. We didn't plan on using but if you are bring your own cook ware and dishes. The desk closes at 10pm until 10am. My key card stopped working after I walked to get food at midnight. Made several attempts in the after hours phone but no one answered. Finally called Extended Stay 800 number and got help. Inconvenient. All that being said, price was good and free parking near O'Hare is unheard of.

Check in was closed when we arrived and we had to wait outside for central reservations to get someone to let us in. We were then informed the property no longer has breakfast. The front desk gave me a room key that didn’t work and I was locked out of the hotel waiting in the phone at the door for over 30min trying to get in. No one ever answered but luckily another guest let me in. The room was clean and big but had no soap and the towels smelled old and you could hear everything from the room next door. parking was free and convenient and they take pets but unless nothing else was available I wouldn’t stay again.

Very nice person behind the desk. Very helpful and friendly. Room was clean. Free parking. No complaints at all!

proximity to the airport a major plus.

We were never able to check in. We needed to check in later due to traveling. They closed the front desk at 10pm and gave away our room/reservation. We were told to go back in the morning during business hours. After a long day, driving to another hotel was last thing we wanted to do but needed to. Otherwise we would have had to sleep in our car.

I like that parking is spacious, what I did not like is when I checked in the toilet has projectile s**t all over the bathroom. It was the most disgusting place I have ever stayed in. I was very very disappointed. And they moved us in a place where ceilings look like it's leaking some type of liquid out and the tub looks so unclean, I had to shower with my slippers on just to make sure I don't catch any fungus going around there. Overall it was a terrible stay. Very disappointed

Have stayed here a few times before and was always satisfied. The young lady at the front desk was very helpful and nice. The room was not as clean as it could/should have been, The floor was sticky with lots of crumbs visible. The sink in the dinette are had a leak. Also disappointed that there were no pots, plates, or utensils available in the room. Although the literature provided said you could ask the front desk for them. Just seemed like a hassle. Otherwise, it was nice and quiet. The bed was okay, breakfast was decent, and I love the free parking.