Hyatt Place Chicago/O'Hare Airport

Could hardly find parking the day we got there. We finally found one place way out back in a gravel parking lot. We had no luggage cart to take our things upstairs. When I finally go hold of one, a girl on the front desk said she would hold one for us while I went back up for my car key. When I got back down, it was gone. She said the manager was using it for something. We then had to wait AGAIN for it. We were exhausted after driving 9 hours to get there. I also had a pinched nerve in my hip and was in a lot of pain. After having to get the luggage cart over the gravel, to the car, my hip was even worse. I asked the front desk girl if I had to pay for this parking and she said no. The following night, we had to sit in our car for 20 minutes while the parking lot emptied out from people who they had rented out the parking places to. I was exhausted. I had worked a 10 hour day.night. The next day, I got a bill for almost $50 for our parking. I asked the manager about it, and she said everyone paid for parking. I said the girl at the desk said I wasn't getting charged for parking and she repeated very rudely that everyone had to pay for parking. There were other issues as well, but I found it insulting that they rent out their parking lot to people seeing concerts at the venue almost next door, making it difficult for their guests to find parking, and also to even get into the parking lot because people are leaving and blocking it with their cars. Other staff members were rude!

Nice hotel with a bar and menu for easy snack. Great room with a nice shower and makeup table. Close to Chicago airport.

Outrageous parking fee of $19.00 per night which was not disclosed during booking process

The listing for how much it is to park. It is incorrect. On hotels.com it says $20. We were told by the lady at desk $19 but then was charged $25!!! It ended up being over $100 after exchange rate to park for three days. When called and spoke to person they just said it is what it is. Breakfast was meh and the person who checked us in was rude, refused to give us two hotel keys. We only were allowed one. And then when we asked about parking she threw a parking tag at us partially filled out and of course told us the wrong price.

Property is very nice and convenient for one night stay for arrivals and departures from O´Hare airport. The only drawback are breakfast times - for an airport hotel, they should arrange breakfast earlier (it starts at 6am).

Booked a last minute one night stay when delays made us miss our connecting flight at O’Hare. Good location to get dinner from and close enough to walk to a Target for some items we needed that were in checked luggage. Easy to get to and from the airport with the shuttle.

I was very disappointed in the way that I was serviced by the front desk. I had made my reservations less than two hours before I was notified that the shuttle does not run past 10 PM. I happen to have been stuck at the Chicago O’Hare airport for the night and required last minute accommodations and transportation. The front desk was extremely rude and helping me find a solution. when I requested to cancel this reservation both Expedia as well as the hotel denied it. However, my reservation was less than two hours old. Deeply disappointed in all parties involved.

In a Hyatt , you expect to have at least a bar and some lunch or dinning service , wich you dont have , its like staying in travelodge or Super 8 2 star hotel

Very nice hotel , clean, great location if you need to go to airport.

No parking, when lot is full. Then have to park near an abandon apartment that’s looks like a horror movie. Then we go inside to check in and then are told that we have to pay $19 for parking. That blew our mind that we have to pay for a in paved parking lot near an abandon apartment complex. Are you serious?