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Sheraton Suites Chicago O'Hare

3 1/2 star rated hotel
8.8/10 Excellent
(1007 verified Hotels.com guest reviews)
See real reviews (73)

generated by AI based on family reviews

Overview

The Sheraton Suites Chicago O'Hare is a popular choice for travellers, particularly those with early flights, thanks to its convenient location near O'Hare Airport and its complimentary airport shuttle. Guests frequently praise the spacious rooms, cleanliness and friendly staff. The hotel also offers dining options, including a 24/7 Starbucks. However, be aware that parking incurs a significant additional charge (around $25-$35 per night) and that the shuttle service may not be perfectly reliable, particularly during peak times or when dealing with international flight pick-ups. Some guests also reported issues with room maintenance such as broken TVs and faulty showerheads.

Guest highlights

Complimentary airport shuttle
Spacious rooms
Helpful staff
24/7 Starbucks

About the hotel

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking. Housekeeping is available on request.

Nearby attractions

In the suburbs, Sheraton Suites Chicago O'Hare is in O'Hare, a neighborhood in Rosemont with great airport proximity. Spring Valley and Stalica Park reflect the area's natural beauty and area attractions include The Dome at the Parkway Bank Sports Complex and Parkway Bank Park Entertainment District. Looking to enjoy an event or a game while in town? See what's happening at Wrigley Field or Allstate Arena. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free roundtrip airport shuttle from 4:00 AM - 11:30 PM
Self parking on site (USD 30.00 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: WiFi (USD 9.95 per 24-hour period)
Available in some public areas: Free WiFi
In-room WiFi speed: 25+ Mbps

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Buffet breakfast available for a fee daily: USD 12-20 for adults and USD 12-20 for children
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
Grab bar near toilet
Hand-held showerhead
Handrails in hallways
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchairs available on site

Things to do

24-hour fitness center

Conveniences

ATM/banking services
Ballroom
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Sheraton Suites Chicago O'Hare
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

73 reviews

Review data

5 star reviews

60%

4 star reviews

15%

3 star reviews

12%

2 star reviews

7%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Sheraton Suites Chicago O'Hare

Showing 1 - 10 of 73 reviews

Latest reviews (73)

J

Jamie

9 Aug 2024 - 11 Aug 2024
reviewed on hcom

2 out of 5 stars

The first hotel I have ever stayed where I had to pay for parking and had to pay extra after already paying for the 2 nights stay. Place was pretty clean, comfortable and friendly but I definitely will not be staying here ever again. Over $600 just for 2 nights. I've stayed in hotels just as good or better and cost me less than $400 for 2 nights. Maybe it's just this area but definitely not worth going back.
M

Maria Clarissa

24 Jul 2024 - 26 Jul 2024
reviewed on expedia

5 out of 5 stars

i love the airport shuttle service of this hotel, drivers are friendly and efficient, on time always.
L

Lezlie

20 Jul 2024 - 22 Jul 2024
reviewed on expedia

5 out of 5 stars

We have stayed here many times, and we have yer to have a bad experience. When the airlines shut down, and I was stuck with a newborn, 3, and 5 year old, and a postpartum daughter, they went above and beyond. After canceled flights, rerouting, and more canceled flights and an airline that was unprepared and treated vulnerable passengers deplorably, this hotel was a Godsend. When we arrived at 3:30 AM with nowhere to go, they set us up in a quiet area on couches with blankets, pillows, and fresh fruit and snacks for the children. By 6:30 AM, they had us in a room. They did not even charge us for an extra day. They went out of their way at every turn to help us. We were stuck in Chicago for 3 days.The staff at this hotel stepped up when our airline failed us miserably. Thank you to everyone there who had compassion and served their fellow man.
j

jill

19 Jun 2024 - 20 Jun 2024
reviewed on expedia

5 out of 5 stars

I stayed because there was an airport shuttle. It went well going to the airport however I did exactly what they told me to in order to get back to the hotel and I had to wait outside for 1hour and 15 minutes for the shuttle. I talked to 4 people at the hotel during this time that all told me the shuttle was on the way each time. It really messed up my schedule. No one really seemed to care they didn’t even apologize
E

Elisa

12 Apr 2024 - 13 Apr 2024
reviewed on expedia

5 out of 5 stars

Great option! Shuttle to airport, good price, good food
d

delores

31 May 2024 - 1 Jun 2024
reviewed on expedia

5 out of 5 stars

Always stay there before my flight, great staff and food!!
P

Patrick

23 May 2024 - 25 May 2024
reviewed on hcom

5 out of 5 stars

This is a wonderful hotel, and only issue we could raise was paying for parking. Would definitely recommend staying here to anyone asking.
M

Marlon

4 May 2024 - 5 May 2024
reviewed on expedia

4 out of 5 stars

Stop charging for parking
K

KIM

10 May 2024 - 11 May 2024
reviewed on expedia

3 out of 5 stars

The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
A

Ayman

10 Apr 2024 - 14 Apr 2024
reviewed on expedia

4 out of 5 stars

Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
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