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Sonesta Chicago O'Hare Airport Rosemont

3 star rated hotel
8.6/10 Excellent
(1524 verified Hotels.com guest reviews)
See real reviews (193)

generated by AI based on family reviews

Overview

The Sonesta Chicago O'Hare Airport Rosemont offers a convenient location for travellers, with many praising its proximity to the airport and the reliable shuttle service. Guests appreciate the comfortable and clean rooms, often noting the spaciousness. The hotel also receives positive feedback for its friendly and helpful staff, who are frequently highlighted for their excellent customer service. However, there are some negative comments regarding additional fees such as parking charges and a "destination fee", which some guests found unexpected. In addition, several reviewers mentioned the hotel showing its age, and some maintenance issues.

Guest highlights

Helpful and friendly staff
Clean and comfortable rooms
Convenient airport shuttle
Good onsite restaurant

About the hotel

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.

Nearby attractions

Near a train station, Sonesta Chicago O'Hare Airport Rosemont is in O'Hare, a walkable area in Rosemont with good airport proximity. Travelers eager for a bit of culture can stop by Rosemont Theatre, while those who have shopping on the agenda may want to visit Fashion Outlets of Chicago and Golf Mill Shopping Center. Looking to enjoy an event or a game while in town? See what's going on at Allstate Arena. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Airport shuttle at scheduled times
Electric car charging station on site
Roundtrip airport shuttle (surcharge) from 3:30 AM - 11:30 PM
Secured self parking on site (USD 26 per day; includes in/out privileges)
Wheelchair-accessible parking available

Wifi

Available in all rooms: WiFi (USD 0 per night)
Available in some public areas: WiFi (USD 0 per night)
In-room WiFi speed: 50+ Mbps

Food and drink

1 restaurant
Coffee/tea in common area(s)
Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 16-20 per person

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

4 on-site accessible parking spaces
Accessible airport shuttle
Accessible bathroom (select rooms)
Braille signage
Ceiling hoist
Elevator
Elevator door width (inches): 42
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Toilet grab bar height (inches): 34
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 34
Wheelchair-accessible restaurant

Things to do

Fitness center

Conveniences

ATM/banking services
Banquet hall
Elevator

More

Designated smoking areas
map

Reviews that mention...

Hotel Reviews

for Sonesta Chicago O'Hare Airport Rosemont
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

193 reviews

Review data

5 star reviews

48%

4 star reviews

30%

3 star reviews

11%

2 star reviews

6%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Sonesta Chicago O'Hare Airport Rosemont

Showing 1 - 10 of 193 reviews

Latest reviews (193)

J

Jim D

26 Sept 2024 - 27 Sept 2024
reviewed on hcom

4 out of 5 stars

Solid hotel for business or family travel. Good restaurant on premises. Don’t forget your $5 credit in the quick mart.
R

Robert

7 Aug 2024 - 8 Aug 2024
reviewed on hcom

4 out of 5 stars

fine airport hotel that has instituted a 'resort fee' yet offers no additional benefits for that fee. just man up and charge what you think it's worth. Don't insult us with this 'resort' fee nonsense.
R

Robert

27 Sept 2024 - 30 Sept 2024
reviewed on hcom

1 out of 5 stars

Everything was fine about hotel. There was even a restaurant at the on site. When I arrived they told me there as a $26/per night parking fee and when I checked out there was a $20 per day destination fee.
G

Gerald L

27 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

Helpful staff, clean, quiet room, solid Sunday buffet breakfast, very close to rental car facility, timely shuttle to airport.
Z

Zach

19 Sept 2024 - 23 Sept 2024
reviewed on hcom

2 out of 5 stars

Overall pour. I room was dirty and damaged. I asked for assistance getting into my room as my wife accidentally locked me out, it was like talking to a wall. On the subject of walls our were all worn and damaged. The ceiling had water damage, and one of the chairs had fresh gum ground into it. Noticeable use of an ozone machine to remove smoke smell as well. The airport shuttle was supposed to run until 1130, one night we were stuck waiting for it for an hour just for it to never show. That was fun.
B

Brian

14 Sept 2024 - 15 Sept 2024
reviewed on hcom

1 out of 5 stars

Hotel overbooked. Shuttle was not at airport. Took an Uber to the hotel only to find 40+ in line waiting for an available room. I was told to find alternative accommodations without any assistance.
M

Mary

7 Sept 2024 - 8 Sept 2024
reviewed on hcom

4 out of 5 stars

This is a really good hotel. The rooms are very comfortable and very clean. The shower is fabulous! Better than home! The desk staff are super welcoming and helpful. Athena was particularly helpful! This is our 3rd stay here and we will definitely stay here again. One of these times we will eat at Harry Carey’s, but Panera is across the street and we like that, too. There is an airport shuttle every half hour.
j

joseph

6 Aug 2024 - 7 Aug 2024
reviewed on hcom

5 out of 5 stars

friendly check in and I was upgraded ,perfect for one night stay due to delay flight at airport.Shuttle as planned in and out.
K

Kori

1 Aug 2024 - 5 Aug 2024
reviewed on hcom

5 out of 5 stars

Staff was friendly and very helpful. The airport shuttle was amazing as I was able to catch the train to downtown from the airport. The area was safe and I felt comfortable walking in the area late at night.
D

Dennis

1 Aug 2024 - 2 Aug 2024
reviewed on hcom

5 out of 5 stars

Fine as always. Would have been nice to learn that their shuttle pickup location at ORD had been changed.
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