a
andrea
17 Jun 2024 - 20 Jun 2024
reviewed on hcom
1 out of 5 stars
The elevators did not work. I was not told this upon check in and I was put on the 4th floor and had to carry my luggage all the way this was horrible. I travel for work and this has always been my go to place. I will never come back! Nor will I any of my colleagues. Then to top things off I walked all the way to the 4th and my key did not work on the second day there. I had to walk all the way and back up again. You will never have to worry about me ever again coming back. What really had me upset is there was no one trying to fix the elevator. The same way yall text me about my about my up coming stay yall could have informed me that the elevator was down. I left this place Wednesday morning I could not stay another night
C
Connie
25 May 2024 - 26 May 2024
reviewed on expedia
5 out of 5 stars
Don't let the outside fool you. I was kind of worry because the surrounding properties looked unkept and not in such a good area but this Best Western was AWESOME. From the moment we walked in we felt welcome. Friendly staff, beauty room. We stayed the night before flying back home after being in Port Aransas for a few days.
D
Dominick
5 May 2024 - 7 May 2024
reviewed on expedia
3 out of 5 stars
The property was convenient for my business nees, plus really close to the airport. There were a few things I didn't care for: I checked in late around 8 and immediately went out for dinner, when I arrived back and was ready to settle in, I noticed that the shades on the window were broken... So asi lay in bed the extremely bright security lights from the Valero parking lot were shining right into my eyes and lighting up the bed... Because it was late and I already unpacked I decided to deal with it. The next morning decided to shower and after closing the door I noticed a used shower towel hanging on the back of the door...because it was 6 a.m. and I was running out I again dealt with it.
A
Adam
22 Mar 2024 - 23 Mar 2024
reviewed on hcom
3 out of 5 stars
The hotel was great .. but .. the 4 in the morning staff either is crooked or needs training. First they "forgot" to tell the shuttle that we needed a ride to the airport. Then after bring charged $37 for a small box of Pepto I was told I couldn't have a receipt, and then she "accidentally" refunded my card and requested cash instead. Again she could not present me with a receipt but I was in distress and had to leave to catch a flight. As nice as the hotel was and the shuttle driver was great, the counter worker had made it so I will probably never stay at this hotel again. It's a shame because the hotel was very nice.
A
Arild
5 Mar 2024 - 6 Mar 2024
reviewed on hcom
2 out of 5 stars
They should have airport transport, but they have not. Breakfast was poor.
D
Danika
16 Oct 2023 - 17 Oct 2023
reviewed on orbitz
4 out of 5 stars
A couple of the power outlets in my room were not working. Great modern upgrades, but unfortunately not everything was thought through. The shower bar in the bathroom is in the worst position possible. The shower head only swivels side to side, and cannot be moved back. So where the water aims is right where the bar is. While trying to shave my legs, I kept hitting the bar with my elbow. Also, furniture in the room looks nice but in the short time it took me to return emails at the desk, my legs fell asleep due to lack of cushion in the chair. Wish cable channels offered NBC options instead of just Fox News. But, this IS Texas, so... Not too many dining options, but the Mexican food restaurant next door was bomb, so I was happy. My room was directly above the kitchen, which made it smell like eggs at 6am. Great value for proximity to airport and complimentary shuttle, so I would recommend. Lobby is quiet and comfortable, and I was able to get work done there easily. The lobby aromatherapy is a little strong and not to my taste, but everything looks and feels tidy.
D
David
14 Oct 2023 - 15 Oct 2023
reviewed on orbitz
5 out of 5 stars
The hotel staff was polite and did not act in a rude manner. Security guards were seen throughout the parking lot through the night. Great place overall. Very clean.
S
Shantell
2 Jul 2023 - 4 Jul 2023
reviewed on orbitz
3 out of 5 stars
There’s nothing to eat nearby except for a Subway, the staff was rude (except for Tammy), couldn’t get anyone to tell me about the shuttle once I got to the hotel. Wouldn’t stay here ever again!
G
Gustavo
22 Jun 2023 - 26 Jun 2023
reviewed on orbitz
4 out of 5 stars
Staff was very accommodating, booked the room for family traveling from out of town and had no issues checking in.
S
Shelley
17 Jun 2023 - 19 Jun 2023
reviewed on orbitz
4 out of 5 stars
Overall very pleasant stay. The room was very clean and cool. Breakfast had several options (eggs, sausage, waffles, etc.) Wifi worked well in the rooms. The staff were excellent and communicative. It looks like the space has been remodeled somewhat recently. The only reason I'm going down to 4 stars was the noise level in the rooms. If someone was speaking normally in the hallway, it was very easy to understand what they were saying through our door. Doors slamming after people left a room were loud and woke me up a few times. The sound through the adjoining walls was not an issue, though. The other reason I'm giving a 4 star is when we arrived at 6pm, our room was still not ready. The receptionist said that almost all of their guests had checked out that morning, and housekeeping was trying to make all the rooms ready again for a full house again that day. I really didn't mind waiting in the lobby for another 30 minutes while they got our room ready, but I can imagine if we were more worn out by travel I would have been less happy about it. Don't get me wrong, I understand when things happen, and it wasn't the receptionist's fault (they were very communicative and tried their best) but I think they might have needed a few more hands on deck. That aside, I would definitely stay here again-- location is great, breakfast and wifi included, and reasonable rates. Given the option I would have probably ranked this closer to 4.5/5 stars.