Royalton CHIC Antigua All-Inclusive Resort - Adults Only

A few of the staff members like Shakida,( best bartender ) MK ( signature hookah) Akeila ( friendliest waitress ) Ranjae,( Diamond pool) Rashown, ( great entertainer) Jun(taxi driver) Salwa ( front desk ) Shereese ( butler ) Ersa( awesome ) we’re exceptional. However, everyone else was not inviting at all. Nobody says good morning unless you initiate the conversation. Nobody asks you if you need anything, it’s like pulling teeth to get your room cleaned or mini bar restocked. The swim out pool on the Diamond club side was a joke. You can’t swim anywhere. There’s beach chairs full of people and 3 feet of water. Very disappointing. This hotel was advertised as being a “new” hotel and it isn’t. It’s very dated in my opinion. You can tell it was a newly renovated hotel. But lacked in appearance. The amount of money we spent to stay here definitely wasn’t worth it at all. I’ve stayed at numerous properties, including Royaltonchic punta Cana and this property was by far the absolute worst. The food was terrible ! I was also asked to pay my bill a day prior to me checking out of the resort because it was over $800. Which by the way I had a card on hold and there was never any mention of a “ cap” or maximum you can spend before you have to payout. I’ve never had this happen to me ever. Customer service sucks here!Outside of the staff members mentioned above some training needs to be done. I will NEVER return to this resort. Royaltonchic Antigua is horrible !!!DO NOT STAY HERE

Overall, I enjoyed my stay here. The bar and restaurant staff were very very kind. The resort was clean. The hospitality staff were amazing! Tavia was such a pleasure and super resourceful. The entertainment staff were also very very pleasant and made sure everyone had a good time. My only complaints are that it was very hard to get in contact with the front desk during the night. Also, after I booked my trip, I received several text messages from Royalton about my upcoming trip and to remind me that airport transfer to and from the hotel was included. When I landed at the hotel, the Nexus representative did not have my name and told me to talk with the hotel. I paid for a taxi and asked the hotel about my transfer and showed them the text message and the receptionist instructed me to contact Expedia. That was disappointing since the text messages were from Royalton. Overall, my stay was great, but the property is working out kinks.

I was supposed to get a luxury pool view room, however, I got a beautiful lush garden room that was great for photos. Dining was great. I ordered room service for breakfast and there was plenty of options. The Italian restaurant, Hunter steakhouse and Haven (Caribbean food) was amazing. Vernan who is in charge of the Royalton excursions was so helpful. He taught me how to swim and assisted me with kayaking. As a solo traveler, I felt very safe and cannot wait to return. This is a new resort so please have patience with staff.

It was boringing. They asked me ro pay twice all though I had already paid, they cancled my trip a day early. If I didn't have all of my receits I would have been out in the cold. They do nothing about the excesives flys around our food. A few of my party had an elergic reaction and was rold they had ro pay 170 us to see a nurse.