Punthill Essendon

No front desk staff made it troublesome to get in after hours. No after hours support on site was also troublesome especially since we are traveling internationally. Hotels.com website mentioned availability of kitchen which was non existent.

I liked how close this place is to the tram stop and it's closeness to Essendon airport. Nice a quiet as well.

We were hesding overseas and this was an overnight stop to see family on the way.... location was perfct, close to family and the airport... will be staying there again for sure :)

We stayed for three nights in a well-appointed one-bedroom apartment which had plenty of room. The downstairs carparking was convenient. The property is well located for access to trams, restaurants, coffee shops and normal shopping.

Bella from Punhhill stressed the hell out of me last Saturday when she requested my ID, credit card & COVID-19 vaccination certificate when I'd already emailed last Friday to Chloe & she replied yes she received it, it was due to the fact Qantas changed my flight meaning I would not be able to check in before 5pm. Then I was sent an sms with a so called link to fill out a registration form, well that didn't work. What kind of office do they run there?? Oh and the pillows are the worst I've ever slept on. I will stay there again though as it's conveniently located for where I have to go.

Room appeared to have been recently updated. Basic facilities but had everything we needed for a weeklong stay. No fly screen on doors or windows so couldn’t leave open for breeze but air conditioning worked well. New TV but Wi-Fi usually too slow to stream video. Only one small lift which was also used by service staff so could be slow at times. Was in a room facing away from the street and did not have any issue with noise. Staff very friendly. Great location with supermarket, cafes and public transport right at the door.

On arriving, the room we were assigned was not clean, it had stains on the couch and the dust and uncleanliness caused me to complain to the reception, I have never done this before but the rooms cleanliness was not up to scratch. They did move us to another room, which was better but also needed a good clean, we had to wipe all surfaces and clean a lot of areas that a good clean would have fixed. I understand a daily clean may just be a quick wipe over but surely a regular deep clean should occur and this definitely had not had that in a long long time, the window sills were dusty, burn mark on the pillow case and just plain dirty on so many surfaces, I have stayed here many many times but never again. This is the 1st time in my extensive travels that I felt the need to complain.