S
Sharon
25 Mar 2024 - 29 Mar 2024
reviewed on expedia
1 out of 5 stars
Beware the management here is greedy and likes to rip off tourists. Everything from airport pickup to tours can be up to 5 times what you would pay somewhere else. The facilities do not match the prices. A better value could be found elsewhere. I did not feel relaxed and cared for here instead I felt like I was surrounded by vultures trying to make money off me.
M
Maison
30 Aug 2019 - 1 Sept 2019
reviewed on hcom
5 out of 5 stars
Personalised: we felt at home right away from the minute we were picked up from the airport by a chauffeur in a car equipped with wifi and refreshment. Received immediately by the manager and after a quick tour we were given a wonderful welcoming feet wash at their spa - so refreshing! Room refreshment was all free with refillable crackers and peanuts, with free glow soft drinks and drinking water .
A surprise breakfast picnic basket was ready to accompany us to Angkor Wat Sunrise tour the next day. It was a lovely gesture indeed
Impeccable- housekeeping was a 10; free tut-tut to market and pub street at any time. The reception and staff always so helpful and genuinely friendly at ALL TIMES. The Spa was totally amazing with a 1 plus one free offer which ended up to be very reasonable. Thank you Anantara Siem Reap for your amazing hospitality! **Dr Maison Rahman
J
Jonathan
28 Aug 2019 - 30 Aug 2019
reviewed on expedia
5 out of 5 stars
Beautiful small resort that is quiet and classy. The staff is the best feature, proximity to the airport, sites and downtown are also worthy to mention. All the recommendations from staff were spot on, our private tour of Angkor Wat arranged by the hotel was expensive, but well worth it for this being our first visit. We mentioned at breakfast that this trip was sort of an anniversary present to both of us and that night we came back to find a cake and bottle of champagne waiting for us in the room. The only negative was the description in Expedia mentioned memory foam mattresses, and this was not available. They tried to correct by immediately installing a mattress topper. Just an example of the prompt attention by the staff. Another feature I liked was the cell phone they gave us with all contact details for the hotel installed to use for our stay. Will definitely come back.
c
camilla
2 Dec 2018 - 6 Dec 2018
reviewed on expedia
5 out of 5 stars
Amazing hotel! The staff is highly professional, friendly and genuinely kind.
We would recommend this hotel- you will be sorry to leave them!
The facilities are very nice. The rooms are lovely and spacious.
Chi restaurant is delicious, and the staff is attentive to cater to your every need! They will go above and beyond. Really good for people who suffer from food allergies. The Chef went to source gluten free soya sauce, baked yummy cookies and adapted any dish I wanted to cater to my gluten allergy.
Do try the various activities offered - dining by design (so romantic and magica!), cooking class with the Chef and the tours! They can cater to couples, families and single travellers.
Also head into the spa for a truly wonderful massage! The rice body scrub and the dragon fruit wrap are also incredible.
Thank you for our incredible holiday!
C
Chirag
Invalid Date - Invalid Date
reviewed on hcom
5 out of 5 stars
The staff and their attention to our needs was excellent. The hotel itself is a pleasure to stay in. The area around the hotel is not typically that for a Western expat, with plenty of Chinese, Korean and local restaurants (the assumption here is that Western expats who are paying the amount that Anatara charges would not eat street food for every meal). Anantara offers free transportation into the city for free but ends the service at 2230. One word of caution that TOTALLY left a bad taste after our overall wonderful stay. The flights out of REP are usually later in the day and we took advantage of the "Late/Extended Checkout" package (80USD plus 15% tax). However, each time we needed a ride into town (two times) we were asked to pay 3 USD since "the transportation is no longer free with this package" . After spending close to 1000 USD, being asked for 3 USD just seemed very petty in my opinion. Though the operations manager, Peter D'Souza, did offer to waive the charge it is just a very petty operational request. Stay classy, Anantara!
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Viv
Invalid Date - Invalid Date
reviewed on hcom
5 out of 5 stars
My husband and I spent a short 2 nights in Cambodia in January. We had totally expected the temples to live up to their reputation but we had certainly not expected the amazing service and personalized touch each and every member of the staff of Anantara, from the General Manager to the airport pick-up, brought in. Will definitely stay here again and recommend it to friends.
A
12 May 2019 - 15 May 2019
reviewed on expedia
5 out of 5 stars
We enjoyed our stay very much. We were picked up and dropped off at the airport at no charge. This was all well arranged in advance. Upon reception we were met by a friendly staff. As part of the reception we were given a foot bath and a glass of delicious ginger and lime drink. We enjoyed the many complimentary items such as the mini-bar, including snacks and beer. In the evening a small sweet was left in our room which made the perfect dessert. There is a free tuktuk service to and from anywhere in town. The driver was very nice and accommodating. This range of complimentary services is rare. Most hotels hit you with extra charges for almost everything and the charges are usually excessive. This aspect of the hotel really left a nice feeling. I think it is a big payoff in guest satisfaction at a relatively small cost for the hotel. We stayed at Anantara Riverside in Bangkok and Anantara Bhoput Koh Samui. We like these a lot. However, we felt Anantara Angkor was better in both service and in the quality of the rooms. The rooms are beautifully laid out. Most hotels have rooms that are long and narrow with a small glass area to the outside. That is because it is the most economical way to get that space. The Anantara Angkor rooms were not like that. They had a long wall of glass to the outside. Rounded open space has more light and a better feel & is more convenient. Floors, doors & dividers are beautiful hardwood of top quality. No space to finish this reveiw.