Sokhalay Angkor Villa Resort

It is a spacious property with local feel though it also has a modern building being part of the resort which makes it looks like a confused business. The staff are nice but level of service is not standard. It is sold as 5 stars hotel but I did not feel like 5 stars standard. The room is nice and spacious but outdated. The hotel is a distant to town. The first time I ordered my transport to town after told there is no free shuttle though it was only 6pm. The next door I was offered a free shuttle to town but only one way and the shuttle service ran till 2pm. I certainly could not see this is a five star hotel service. The breakfast has great selection next to large swimming pool but the atmosphere is dark and the food presentation is again more equal to 4 stars hotel. If you don't mind a "5 stars" hotel with a budget value and feel, then this is a good place to be.

PROS I arranged for transportation from/to the airport with the hotel prior to my arrival and that was convenient. During checking in, I was given a complimentary beverage that was refreshing. I was also given a tour of the hotel's varying spaces by a front desk staff about breakfast areas, the spa, pool areas, and other services that I may need during my stay (room service, request for rides, etc). My room was nice and clean (although some furniture had stains) and I felt comfortable during my stay. There were unique touches like orchid flowers on my towels and pillows, extra toothbrushes, razor, cotton buds, comb, shower cap, and shampoo + conditioner + body wash. I was also given complimentary bottled water every day. The breakfast buffet was good - combination of Cambodian and Western options, was healthy, and plentiful. There were two areas for breakfast dining (open air restaurant near the pool and inside the hotel) and two dining areas for lunch and dinner (open air restaurant and pool bar). Checking in and checking out was quick and fine. CONS The staff overall was kind and lovely, although I felt that some (at the pool bar) were a bit unprofessional - talking loudly amongst themselves, on their cellphones. Near my villa there was trash - empty water bottles, spray can, wrappers, etc.