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The Ritz-Carlton, Grand Cayman

5 star rated hotel
9.6/10 Exceptional
(944 verified Hotels.com guest reviews)
See real reviews (6)

generated by AI based on family reviews

Overview

The Ritz-Carlton, Grand Cayman is lauded for its exceptional service, exceeding guest expectations. The stunning location, with direct beach access, is another significant highlight. Guests rave about the attentiveness of the staff and the high-quality amenities, including the spa and pool. However, some have noted issues with crowded check-in areas and a lack of space between beach loungers.

Guest highlights

Exceptional staff service and attention to detail
Stunning beachfront location and amenities
High-quality spa and pool facilities

About the hotel

Spend the day relaxing at the beach, practicing your swing on The Ritz-Carlton, Grand Cayman's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.

Nearby attractions

Located in Seven Mile Beach, The Ritz-Carlton, Grand Cayman is on the beach. Fort George and Georgetown Museum are local landmarks, and the area's natural beauty can be seen at Barker's National Park and Seven Mile Beach. Traveling with kids? Consider Cayman Crazy Golfing Mini Golf and Cayman Maritime Treasure Museum. Water skiing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

Popular amenities

Parking

Limo/town car service

Wifi

Available in all rooms: Free wired internet

Food and drink

2 bars/lounges and 1 poolside bar
24-hour room service
5 restaurants
Breakfast available for a fee: USD 50-100 per person
Coffee/tea in common area(s)

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - Swedish
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices in meeting rooms
Braille signage
Elevator
Grab bar near toilet
Handrails in stairways
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

Things to do

2 outdoor pools
6 outdoor tennis courts
9 holes of golf
Aerobics classes
Arcade/game room
Children's pool
Fitness center
Full-service spa
Golf driving range
Playground
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Steam room
Surfing/body boarding
Tennis
Yoga classes

Outdoor

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall

More

Beach towels
Designated smoking areas
map

Reviews that mention...

Hotel Reviews

for The Ritz-Carlton, Grand Cayman
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

6 reviews

Review data

5 star reviews

67%

4 star reviews

17%

3 star reviews

17%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about The Ritz-Carlton, Grand Cayman

Latest reviews (6)

C

Claudia M

1 Jun 2024 - 5 Jun 2024
reviewed on expedia

5 out of 5 stars

Everything about the property is perfect. Ritz Carlton goes above and beyond to please. There is No for an answer. An example of it, my son left the EarPods on the room after check out, and we realize it once we were at the airport. We called the hotel and they send an employee who brought it to us at the airport just in time before getting into our plain back home. Thank you so much for making our vacation exceptional.
K

Kerri

24 May 2024 - 27 May 2024
reviewed on expedia

4 out of 5 stars

I had shoulder surgery and tried calling for 35-40 minutes to have someone get my bags to check out and catch my shuttle. The line was consistently busy. I had to check out by tv video and I had to take drag my bags to make sure my car to the airport didn’t leave. The rest of the stay was lovely.
P

Peter

8 Dec 2022 - 12 Dec 2022
reviewed on orbitz

3 out of 5 stars

We found two major factors that tainted our experience. The first was checking in so close to another guest that we could not hear anything we were being told about the resort. We were standing elbow to elbow. The second being the beach loungers. I found it unacceptable that for for the price we paid per night we had NO space at all with the other loungers to our left or right. We could not relax or get comfortable. It can be said that the beach loungers were arranged with the same thought process as the airlines arrange economy seats on their flights.
L

L. Ann

22 Oct 2022 - 26 Oct 2022
reviewed on hcom

5 out of 5 stars

I traveled to the Caymans for the first time for a professional meeting. I stayed at the Ritz for a few days before the meeting to get some "down time." It was a wonderful decision! It is a fabulous hotel in a fabulous location. I felt pampered at every turn! The amenities- pool, beach, restaurants are all deserving of the Ritz reputation. Many of the staff remembered my name over the few days I was there. I did not want to leave.
C

Carrie

24 Oct 2019 - 27 Oct 2019
reviewed on hcom

5 out of 5 stars

My husband and I traveled together for a four day stay at the Ritz. Service was amazing. From the minute we arrived we were greeted by staff, welcomed and offered punch and rum cake. The valet parking staff were so friendly, helpful and efficient each and every time we arrived or departed. The concierge helped direct us to water activities. Service staff were attentive to every detail. One evening while swimming the service staff delivered a chocolate cake to our room for my husband's birthday. We look forward to staying at the Ritz again!
A

Invalid Date - Invalid Date
reviewed on travelocity

5 out of 5 stars

Place is perfectly located. The people are so nice and see to your every need. You travel thru a hall and end up on the beach, also with great service. The spa is just terrific and you can use any time with only fees for treatments. Trainer always on duty. Already planning trip next year.
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