Mercure Concepción (Ex Atton)

Super frienly staff , easy parking

Disappointing overall. For a brand name hotel like Mercure it was a disappointing. There is no hotel parking and you have to use the public car park next to the hotel and pay. The check in process was the slowest I have ever experienced. The room was ok how not very clean. The bathroom was dirty in the corners. Long hairs everywhere. General maintenance was poor. The entrance from the car park was closed. One of the three lifts was not working- which is frustrating as they are slow and you are only allowed 2 people in the working lifts due to Covid restrictions. Two of four the lobby toilets were out of use. The toilet roll holder was broken in our bathroom. The soap tray in the shower was broken. There was only one drinking glass in a double room. And only one pillow each. Dispute being on the 13 floor the noise from below (trains cars and dogs) was still loud. Overall just disappointing!

The location near downtown and airport was very good. Coffee was good - not the usual Nescafé powder. There was a mixup with my credit card, but the staff corrected it quickly and they were very friendly.

We used the parkade which was very tight parking, to get to the hotel from the parkade was extremely confusing, When we asked at check in the simplest way to bring our bags in we were told from the parkade. However, the hotel is connected with office centre and the elevator system was not easy to figure out. When we finally found our way back to the front desk, the manager was very apologetic and helped us to our room. The area was fine and within walking distance of a few restaurants. The breakfast was great, one of our best in Chile! The room was small but clean

Good Location near park, downtown and supermarket. Safe and secure parking.