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- Hilton Garden Inn San Jose Airport City Mall
Hilton Garden Inn San Jose Airport City Mall
3 1/2 star rated hotel
8.8/10 Excellent
(790 verified Hotels.com guest reviews)
See real reviews (152)
generated by AI based on family reviews
Overview
The Hilton Garden Inn San Jose Airport City Mall is a highly-rated hotel, praised for its modern, clean rooms and exceptionally friendly and helpful staff. Guests appreciate the convenient location, being just a short distance from the airport with a complimentary shuttle service running every 30 minutes. The hotel's proximity to City Mall, offering a wide variety of dining and shopping options, is another major plus. While most experiences are positive, some guests mention noise issues in certain rooms and inconsistent availability of the airport shuttle, or restaurant and pool closures at certain times.
Guest highlights
Exceptionally friendly and helpful staff
Convenient location near the airport with free shuttle
Proximity to City Mall with various dining and shopping options
Clean and spacious rooms
About the hotel
Nearby attractions
Located in Alajuela, Hilton Garden Inn San Jose Airport City Mall is connected to a shopping center. Juan Santamaria Historical Museum and Museum of Costa Rican Art are cultural highlights, and some of the area's activities can be experienced at Cariari Golf Course and Cariari Bowling Center. Looking to enjoy an event or a game while in town? See what's happening at Estadio Alejandro Morera Soto or Parque Viva.
Popular amenities
Parking
Airport shuttle at scheduled times, on request
Electric car charging station on site
Free roundtrip airport shuttle from 4:00 AM - 1:00 AM
Free self parking on site
Wheelchair-accessible parking and van parking available
Wifi
Available in some public areas: Free WiFi
Food and drink
1 poolside bar and 1 bar
1 restaurant
Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children
Guest services
24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services
Accessibility
6 on-site accessible parking spaces
Accessible bathroom (select rooms)
Area rugs in public areas
Braille signage
Doorbell and phone notification
Elevator
Elevator door width (inches): 59
Front entrance ramp
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Stair-free path to entrance
Tile flooring in public areas
Tile flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 59
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible vanity height (inches): 59
Wheelchairs available on site
Things to do
24-hour fitness center
Outdoor pool
Shopping
Shopping mall
Outdoor
Nature reserve
Pool sun loungers
Pool umbrellas
Conveniences
Ballroom
Banquet hall
Elevator
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Reception hall
More
Couples dining
Romance packages available
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Hilton Garden Inn San Jose Airport City Mall
4.5 out of 5 stars
152 reviews
Review data
5 star reviews
- 70%
4 star reviews
- 19%
3 star reviews
- 5%
2 star reviews
- 3%
1 star reviews
- 3%
We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn San Jose Airport City Mall
Showing 1 - 10 of 152 reviews
Latest reviews (152)
L
LUIS
20 Sept 2024 - 21 Sept 2024
reviewed on hcom
5 out of 5 stars
We were pleasantly surprised by how spacious the room was. Loved it! Hands down my favorite place to stay in Alajuela before or after a flight. 5 min from airport!
The only think I would recommend is fixing the car entrance to the pick up and drop off. Our car was a bit damaged from the high curb side to get in :(
P
Paul
9 Aug 2024 - 10 Aug 2024
reviewed on hcom
5 out of 5 stars
Great new hotel next to the mall and five minutes to the airport!
B
Brittney
10 Aug 2024 - 11 Aug 2024
reviewed on hcom
5 out of 5 stars
Great staff! We arrived at 11 am for an overnight a stay over for an early flight the next morning. I was expecting only to be able to drop our bags off but they went ahead and got us into a room right then and there. Every staff member blew my mind with their courtesy and kindness. 11/10 stars recommend. (Room was pristine, shower was amazing, entire hotel was top notch.
A
Andres
2 Aug 2024 - 3 Aug 2024
reviewed on hcom
5 out of 5 stars
Close to all areas and airport
L
Luis
31 Jul 2024 - 1 Aug 2024
reviewed on orbitz
5 out of 5 stars
Near the airport. 5 minute car drive.
J
Jolene
14 Jul 2024 - 15 Jul 2024
reviewed on hcom
5 out of 5 stars
Great place to stay close to the airport. Hotel is modern and clean. Took advantage of the included breakfast before hitting the road for the first leg of our trip. Had some coffee, fruit and a few pastries.
A
Ann
30 Jul 2024 - 31 Jul 2024
reviewed on orbitz
5 out of 5 stars
Close to the airport.
D
Daniel
28 Jul 2024 - 29 Jul 2024
reviewed on orbitz
5 out of 5 stars
Really liked this for a night before flying. Try Tikka Masala in the mall right next door, some of the best Indian food I've had.
G
Gabriela
28 Jul 2024 - 29 Jul 2024
reviewed on hcom
4 out of 5 stars
We stayed for a night bc our flight left at 0530 the next day. It was the perfect place to relax before an early flight. It is also very close to the airport, 5 minute drive.
J
Jordyn
3 Jul 2024 - 4 Jul 2024
reviewed on orbitz
5 out of 5 stars
Nice, clean and conveniently located property. It’s minutes from the airport and just feet away from the mall.
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