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Palmetto Hotel

3 star rated hotel
8.2/10 Very Good
(327 verified Hotels.com guest reviews)
See real reviews (16)

generated by AI based on family reviews

Overview

The Palmetto Hotel offers guests a clean and comfortable stay at a reasonable price. Many reviewers praise the excellent breakfast and friendly, helpful staff. The hotel's city centre location provides easy access to shopping, restaurants, and attractions. However, the hotel has very limited parking, often requiring street parking, and lacks an elevator. Some guests also mentioned minor maintenance issues and a small bathroom size.

Guest highlights

Excellent breakfast
Friendly and helpful staff
Clean and comfortable rooms

About the hotel

Nearby attractions

Located in Santiago de los Caballeros, Palmetto Hotel is in the city center and near the airport. Historic San Luis Fort Museum and Catedral de Santiago are local landmarks, and travelers looking to shop may want to visit Bella Terra Mall and Colinas Mall. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Parking

24-hour roundtrip airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Free offsite parking within 7 ft
Free secured, uncovered self parking on site
Street parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Free full breakfast available daily 8:00 AM–10:00 AM

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Tour/ticket assistance

Accessibility

Braille signage
Doorbell and phone notification
Handrails in hallways
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lever door handles
This property does not have elevators
Upper floors accessible by stairs only
Visual alarms in hallways
Well-lit path to entrance

Conveniences

Water dispenser

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Palmetto Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

16 reviews

Review data

5 star reviews

31%

4 star reviews

38%

3 star reviews

19%

2 star reviews

6%

1 star reviews

6%

We have selected a sample of reviews which reflect what travellers have said about Palmetto Hotel

Showing 1 - 10 of 16 reviews

Latest reviews (16)

M

Mercedes

6 Jun 2024 - 7 Jun 2024
reviewed on orbitz

3 out of 5 stars

No elevator when you travel with luggage can be a nuisance
F

Fernando

13 Jun 2024 - 14 Jun 2024
reviewed on expedia

5 out of 5 stars

The property is located in the city center, providing excellent accessibility to various places such as shopping centers and plazas. Its location allows easy access to the central monument of Santiago. Additionally, the hotel's cleanliness is impeccable and the breakfast is excellent. The cost-benefit ratio is very favorable, offering great quality at a reasonable price. However, they need to improve the parking facilities, as there are none available.
M

Matthew

8 May 2024 - 9 May 2024
reviewed on expedia

4 out of 5 stars

The only thing that was bad was no parking. I had to pay to park my car away from the hotel. There were a few spots on the road to that were always full. I drove around 5 times before calling the property. They said no parking. But it said self parking on there listing.
N

Nallivel

13 Dec 2023 - 14 Dec 2023
reviewed on expedia

4 out of 5 stars

I gave the hotel a 4 stars because there’s only 3-4 parking spots so you world have to park in the street. Otherwise the hotel was clean and comfortable. You will hear street noise.
H

Hector

28 Nov 2023 - 14 Dec 2023
reviewed on expedia

3 out of 5 stars

This is a 3 Star Hotel, fair price, clean facilites, rooms okey minus some details due to aging and maintenance, located near the city & across a hospital, transportation available, parking very limited, management personnel not too friendly, specially at the dinnng facility...
O

Oscar

6 Dec 2023 - 7 Dec 2023
reviewed on expedia

4 out of 5 stars

Does not have much parking space. Good option to stay a night. Affordable.
G

Gregory

27 Nov 2023 - 28 Nov 2023
reviewed on expedia

5 out of 5 stars

Great hotel staff and cleanliness. Not much parking and on busy street. Cuban Grill restaurant is very close and very good! Clean, safe and convienient….I would stay again.
F

Francine

25 Jul 2023 - 26 Jul 2023
reviewed on expedia

4 out of 5 stars

The property has only 3 parking spaces not conviene when it has other store within the building.
A

Arthur

16 Jul 2023 - 17 Jul 2023
reviewed on hcom

5 out of 5 stars

Arrived very late staff available and helpful. Been there before so happy my devices connected every worked breakfast was perfect and close to my appointment and travel
B

Brooke

14 Mar 2023 - 20 Mar 2023
reviewed on orbitz

5 out of 5 stars

I stayed at the property for my birthday this year. It was the perfect spot for me. It is next to the hospital and the street is super busy, although maybe not unusual for Santiago. Both taxis and Uber pick up right outside the building. The facilities were very clean, and were cleaned daily. My room had a puddle when I arrived, and they promptly moved me to another room. I think it was the poor design of the shower. The best was the breakfast. You could have one of 3 choices, local breakfast (usually eggs, mangu, meat, juice and coffee). a sandwich that was simply wonderful, or a omlette, which I didn't ever have. The staff was friendly and accomodating. I definately would stay and reccommend it again. When I arrived there was no shuttle, but I feel maybe it was communication difficulties, so I am not sure if they have one. There are several great restaurants and groceries in walking distance. I loved my stay. It was perfect.
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