InterContinental Cairo Citystars, an IHG Hotel

The property is well maintained, modern and beautiful. Unfortunately for me that I only stayed one night before flying back.

Hotel connect with big mall . it has many restaurants in hotel . we enjoyed oue stat. It is also nwar from the airport

During the past 9 years I have been a guest for this hotel i noticed a serious deterioration in the quality of employees and services provided. However, the memories i had there helped me to ignore this fact and keep visiting but what happened today after checking out exceeded all the worst scenarios and human expectations so i decided to detail what happened and never go there again, After checking out and paying all the expenses of our stay i took my vehicle and While driving out of the external gate i saw someone running and waving with his hands asking me to stop so i stopped. please try to guess why they stopped me!!!! He came and said "we are missing the TV remote control so it might be in your luggage" ! Can u imagine!!, anyone visited that hotel can tell how much could be spent in three nights and they stopped me after paying everything as they cannot find a 10 dollars remote control , i cannot mention all the details because of space limitation. Briefly i had to throughout everything from my luggage in lobby from anger, my daughter got a serious injury in her finger and suffered emotional distress because of the incidence. My advise is try to change your plans. if you had to book your stay there ask someone from front desk to send someone to check the room with you before leaving it as it seems there is something wrong going on there then it might end up seeing yourself facing the same bad experience and asked to check ur luggage for a missed bar of soap!!

Staff tried to touch me inappropriately. Constant whistling, winking. I am a married Russian/American woman traveling with husband and my kid. Disgusting behavior toward tourists that pay your salary. Will not go back.

Airport shuttle (in a Mercedes)

Intercontinental have a luxury image worldwide. As soon as you step into Intercontinental Cairo, you will understand that its an old property. The elevators, stairs, way to the swimming pool view one bedroom cabanas is very confusing. There is no elevator for the rooms facing swimming pool, so kindly take care before booking. Cabinets and washroom is broken from most of the sides and is in terrible condition. I tried to make tea and when i poured water into the cup, there were ants swimming which is just bizarre. People are ready to help you even if you tell them thousand times that you don't need because they will keep roaming around you to get money. When I took the invoice and opened it at airport, I saw they have charged me transportation charges of around $20 out of no where while transport to and from hotel was pre-arranged for me by my client. No response yet from the hotel while i have sent emails twice. Totally disappointed.

Beautiful hotel with a great breakfast buffet. All staff friendly and willing to help. Wonderful mall accesible from inside hotel for walking and shopping. Lunch and dinner buffet were also wonderful. Near airport. Loved this hotel (could have softer bed).

Majority of staff were great to deal with and location is convenient with a shopping mall close by and the airport not far away. I have stayed for a total of 8 days. The hotel is very dated and has a strong smell of stale smoke through out. Even when I asked to move to a non smoking room as the original room I was checked in stunk of it, the non smoking room still smelt of it and I asked the house keeping to spray it. Even then you could smell smoke seeping in from other rooms to mine first thing in the morning and another day had a strong smell of garlic seeping into my room to wake up too. Also a strong build up of limescale could be seen on toilet seat chrome parts (that was the case in the two rooms I stayed in). There is room for improvement with the overall cleanliness and actively enforcing the no smoking policy in designated areas. I wouldn’t be rushing to stay again in this hotel unfortunately.