Mercure Paris Roissy Charles de Gaulle

Okay for a one night stay before flying home, but just barely. The room desperately needed a deep clean. The coffee maker’s water tank was disgusting. The elevators would bounce a little and jerk before opening. Kind and helpful staff.

Clean hotel. But there was a £5 per person charge for the shuttle.

Hotel itself was nice. Reception personnel was rude and they misguided us on the shuttle to the airport. I clearly asked if it went direct to airport or made stops and they said direct. But it stopped several times drop off was not at airport but at train station which was quite a walk to airport and this made us lose 30 minutes of valuable time.

I expected free transfers to and from the airport. Then I received an email telling me it would cost 5 euros but with a warning that I may not be able to trust providing my credit card number. So I ended up spending $17 for an Uber to get to the hotel. Fortunately the receptionist st the hotel sold me a ticket for my morning transfer which was 7.88 Euros. Other guests said they experienced the same. The hotel was a bit worn, the hall carpets were not clean and the room did not have a refrigerator which I needed for my medication. After this I will deal directly with hotels so I know what is really offered. The receptionists st night and in the morning were very helpful and there were no bedbugs.

Last minute stay in Paris. Close to the airport, quiet, good food. Only issue was no iron in the room. I imagine I could’ve easily gotten one from reception.

The hotel (room and lobby area) were nice enough but the service had some room for improvement. We stayed two nights and I was in the shower the first morning when housekeeping wanted to come into clean, not that big of a deal but they could have come back when we left. The second problem was with the airport shuttle. Yes it runs every half hour but no one bothered to tell us that the unmarked van/bus we waited 25 minutes for was the actual shuttle. There were several other vans that picked people up so I finally asked a woman at the front desk when the shuttle would be here and she pointed to the empty bus saying that was the one as if we were supposed to have known that. For 10 euros I don’t think the driver or someone else telling people waiting outside that this was the airport shuttle would be too much to ask.

Arriving after midnight, we selected this one due to proximity to CDG and a free shuttle. After committing with a non refundable payment we learned the shuttle didn’t run that late. That should have been indicated! We were left to wait in the taxi line for at least 90 minutes to travel a few kilometers and arrived about 2am. We also learned that our shuttle in the morning back to the airport carried a fee. Again clearer communication would have made it feel less like a bait and switch. Our primary interaction with the front desk was the request to prepay the city tax. Perfect!

Convenient very close to airport and quiet. The hotel is a bit dated

Hotel is convenient with a shuttle bus running every twenty minutes and taking 15 minutes from terminal 2 to the hotel. The room had a space heater and stayed warm on a very cold night. However, the staff, both at night and in the morning, was diffident. And the shower did not work.

I was completely underwhelmed. For a hotel with such high ratings, I was surprised how old and bare the room was. There was a dirty smudge on the mostly bare walls. There were no USB outlets for charging devices. Bathroom tile and carpet were very dated. There was no coffee maker in the room and very little furniture. There were a couple bags of herbal tea and kettle. A small window overlooking the roof of the building gave the non-existant atmosphere nothing to add to. There was nothing in the way of amenties. Soap dispenser in the shower and by the sink but no shampoo or any other toiletry items. Surprisingly, for an airport hotel, there was no complimentary airport shuttle. For 5 euro, I paid for a shuttle ride to the airport, but would only make one terminal stop. I took another 20 minutes for me to get to my terminal.