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Big Apple Hotel

3 star rated hotel
4.6/10
(53 verified Hotels.com guest reviews)
See real reviews (9)

generated by AI based on family reviews

Overview

The Big Apple Hotel has received overwhelmingly negative feedback, with many describing it as dirty, unsafe, and in disrepair. Issues reported include unclean rooms, broken amenities (toilets, showers, smoke alarms), pest infestations, and lack of basic services like food and reliable Wi-Fi. While some guests noted a convenient location near the airport and downtown area, and friendly staff, the overwhelmingly negative reports outweigh these positives. It's crucial to note reports of fraudulent charges and safety concerns.

About the hotel

Nearby attractions

Big Apple Hotel is located in Montego Bay. Doctor's Cave Beach and Jamaica Beaches reflect the area's natural beauty and area attractions include Aquasol Beach Park and Montego Bay Marine Park. Looking to enjoy an event or a game while in town? See what's happening at Jarret Park or Half Moon Bay Equestrian Centre.

Popular amenities

Parking

Free self parking on site

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)

Food and drink

1 restaurant
2 bars/lounges
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee daily 8:30 AM–10:30 AM: USD 10 for adults and USD 10 for children
Free daily reception

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Tour/ticket assistance
Wedding services

Accessibility

This property does not have elevators

Things to do

Outdoor pool

Conveniences

Front-desk safe

More

Designated smoking areas
Shared microwave
map

Reviews that mention...

Hotel Reviews

for Big Apple Hotel
star-fullstar-fullstar-emptystar-emptystar-empty

2.5 out of 5 stars

9 reviews

Review data

5 star reviews

22%

4 star reviews

11%

3 star reviews

11%

2 star reviews

0%

1 star reviews

56%

We have selected a sample of reviews which reflect what travellers have said about Big Apple Hotel

Latest reviews (9)

D

Deverton

7 Jul 2024 - 8 Jul 2024
reviewed on expedia

1 out of 5 stars

Big Apple is Bad news Dirty,Mosquitoes eat you alive No WiFi they will lie about the WiFi NO FOOD, I mean no food at all. Totally rundown, no glass in the window to my room. Toilet does not work, no water in the face basin Dangerously exposed electrical cables Broken smoke alarm No shower head on shower Lots of mess in the pool They promised free shuttle to the airport but the driver will still charge you $3000 when dropped off although the fair is $2000 on chartered taxi and $150 on route taxis. You won’t see professionally looking staff just two men smoking mariwana. SOMEONE TRIED TO ENTER MY ROOM AT 2AM THANKFULLY MY DOOR WAS LOCKED. I didn’t sleep after that The decision is your but you’ve been warned.
m

maria l

Invalid Date - Invalid Date
reviewed on travelocity

1 out of 5 stars

This has been my worse experience ever and I have been traveling for at least 30 years all over the world. The hotel was dirty. We never received clean linen. The furniture was broken. The bathroom leaked and had broken tiles. There was no dining services, not even coffee. There was a party under our room for 8 hrs. It didnt stop until 4am, after police intervention. There was nothing to recommend it except for the exceptional view and central location.
E

Erica

9 Feb 2024 - 11 Feb 2024
reviewed on expedia

1 out of 5 stars

This is soooo old fashion, dirty,nasty, no hot water no towels, this is not a hotel, don’t know what to call it?? The only thing is the view of the strip and airport wasn’t too bad,otherwise I wouldn’t go back there not even for free ..this place is horrible.I paid for a king size bed and they gave me a full bed,, nasty and creepy.the pooi needs to clean
K

Krzysztof

Invalid Date - Invalid Date
reviewed on expedia

4 out of 5 stars

For someone traveling on my own, it was a great place to stay that was affordable while being very close in between downtown and the sangster airport. It would be a better rating if the loud music was turned off. Only reason Im saying this is if a family with children would ever arrive. Other than that good place.
M

Marcel

16 Jul 2023 - 23 Jul 2023
reviewed on expedia

3 out of 5 stars

Location Manager and staff were very kind and friendly. Conveniently located near the airport and above the strip.
T

Timika

16 Nov 2022 - 17 Nov 2022
reviewed on expedia

1 out of 5 stars

Woke up to a bug crawling on the bed. Ants were on the wall the small tv sat on a little table leaning on a wall. The bed was a Full not a Queen and the bedding was old with a couple stains on the sheets. No blanket/comforters.The bathroom ok we killed bugs on the floor iand the wall the water in the sink we just let it run to get hot to wash our hands. The shower was so dirty and old. It looked like a gas station off a highway bathroom with a shower super small. It was the worst stay every in all my travels. I can't believe Expedia offers this I have pictures to show. We stayed one nit and checked in to our resort the very next day. I felt so dirty that next morning we slept with our clothing on and on top of sheets so not telling what was crawling when we finally went to sleep. The taxi driver warned us that itit's a place she wouldn't stay but we were thinking only one night. Never again and I do not recommend. The place had fake advertisements of a club VIP and restaurant. Neither it sits off a very busy road of traffic. No nothing else. Hopefully this helps others. No I do not recommend once again. It is not a over night stay place I am sure most would have check right back out after entering the room.. I honestly wanted my MONEY back and the taxi driver did not lie. She said if you want me to come back and get you text me. She had people do that before but wanted to be honest with us. It made me question Expedia No No No It was more but that should be enough
L

Lakeita

17 Aug 2022 - 18 Aug 2022
reviewed on hcom

5 out of 5 stars

My daughter and I traveled a day early and although it was a last minute booking we enjoyed our stay. Major and the ladies at the hotel were very friendly and kind. Peppers Restaurant was the best recommendation that we could have ever asked for.
K

Karen

22 Jul 2022 - 24 Jul 2022
reviewed on expedia

1 out of 5 stars

Horrible experience. This property is a roach infested dump with rooms with smelly sheets and towels and missing light bulbs. While staying at the Big Apple,I fell in a ditch in the driveway which was covered with mini pools of water with a foul pungent like odor. To top this off, I was fraudulently charged for two rooms when I only occupied one. I have been trying to rectify the fraudulent activity for nearly 2 weeks and each time the answer from Expedia has remained the same:"we tried calling the hotel but the manager is not available". As one who as travel the world I can without a doubt say that the Big Apple is the worst place I have ever stayed at. I felt very unsafe and disgusted by this filthy place.STAY AWAY unless who want to be charged for room(s) you did not occupy or you enjoy staying in filth!
M

MARLETTE

12 May 2022 - 13 May 2022
reviewed on orbitz

5 out of 5 stars

First i must say i love the location and upon arrival the staff was very welcoming place very clean the room was comfortable and clean ac worked and tv also i am very happy with the services here and its very affordable given the fact its close to airport. Wifi and hot water also worked well ..i will definitely stay again
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