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HOTEL NEXUS HakataSanno

3 1/2 star rated hotel
8.8/10 Excellent
(141 verified Hotels.com guest reviews)
See real reviews (5)

generated by AI based on family reviews

Overview

HOTEL NEXUS HakataSanno receives mixed reviews. While some guests praise the kind staff, clean rooms, and convenient 5-minute proximity to the airport with a free shuttle service, others report significant issues with bugs, unclean bathrooms, and unreliable taxi services. The positive comments about the helpful staff and convenient airport shuttle service should be considered alongside the concerning reports of hygiene problems.

About the hotel

Self parking, a microwave in a common area, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite. Change of towels is available on request.

Nearby attractions

HOTEL NEXUS HakataSanno is located in Hakata Ward, a neighborhood in Fukuoka. Sumiyoshi Shrine and Jotenji Temple are local landmarks, and some of the area's attractions include Fukuoka Anpanman Children's Museum and Fukuoka Municipal Zoo and Botanical Garden. Looking to enjoy an event or a game? See what's going on at Marine Messe Fukuoka or PayPay Dome.

Popular amenities

Parking

Limited onsite parking (max 7 spaces per unit)
Onsite parking available only on request
Uncovered self parking on site (JPY 700 per night; includes in/out privileges)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Japanese breakfast available for a fee daily 6:00 AM–9:00 AM: JPY 500 per person

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Conveniences

Elevator
Free newspapers in lobby
Vending machine

More

Shared microwave
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for HOTEL NEXUS HakataSanno
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

5 reviews

Review data

5 star reviews

60%

4 star reviews

20%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

We have selected a sample of reviews which reflect what travellers have said about HOTEL NEXUS HakataSanno

Latest reviews (5)

A

Abigail

31 May 2024 - 1 Jun 2024
reviewed on expedia

1 out of 5 stars

I got bug bites everywhere. Ive been in Japan for 3 weeks, and this is the last hotel I stayed at and my body was covered with bites all over in clusters and a straight line. Never got this many bug bites from a hotel ever. The bathroom wasnt cleaned when I entered either, pee in a corner, miror unwashed, and curtains dirty. Better to pay for a hotel thats more expensive so that you dont have to worry about bugs, and I did see flys in the room. The only good thing about the hotel, is that its close to the airport.
R

Rie

31 Jan 2024 - 1 Feb 2024
reviewed on expedia

5 out of 5 stars

I book a taxi at 5:30 am in the morning the day before and I was told at the front desk if there were no taxi I have to find it by myself. They called me at 5:20 am and said there are no taxi so they will send us to the airport that they usually don’t. The staffs are very nice and thoughtful !!
A

ANYU

8 Dec 2023 - 9 Dec 2023
reviewed on expedia

5 out of 5 stars

clean room. kind staff. free shuttle bus.
l

loraine

Invalid Date - 10 Jan 2023
reviewed on orbitz

5 out of 5 stars

amazing stay, located 5 min from airport and the hotel has a free shuttle
S

Sue

Invalid Date - 31 Dec 2022
reviewed on orbitz

4 out of 5 stars

Hoteliers are all kind and good at communication. The hotel is tidy and at a good location. Plus offers nice shuttle service.
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