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Wynn Palace
5 star rated hotel
9.6/10 Exceptional
(1001 verified Hotels.com guest reviews)
See real reviews (5)
generated by AI based on family reviews
Overview
The Wynn Palace is a luxurious hotel that has received overwhelmingly positive feedback for its stunning rooms, described as "palatial" even in their most basic form. Guests frequently praise the excellent service and friendly staff, particularly mentioning the willingness to upgrade rooms and offer late check-out for VIP guests. The hotel's restaurants are also highlighted for their good food and reasonable prices. However, some guests have noted that the hotel does not currently accept Alipay Hong Kong, and the pool may be closed for maintenance at times. Shuttle services are offered to various locations but not the Hong Kong and Macau ferry pier.
About the hotel
This smoke-free hotel features 14 restaurants, a full-service spa, and valet parking. Free WiFi in public areas and a free area shuttle are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Nearby attractions
Located in Cotai, Wynn Palace is near the airport and on a lake. Taipa Village and Taipa Houses-Museum are local landmarks, and some of the area's attractions include Studio City Water Park and Qube at the Venetian. Karting Track and Macau Matsu are also worth visiting.
Popular amenities
Parking
Free area shuttle
Free ferry terminal shuttle
Height restrictions apply for onsite parking
Valet parking on site (MOP 750 per day)
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
14 restaurants
24-hour room service
Spa
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massages
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services
Accessibility
Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Things to do
Designer stores
Full-service spa
Shopping
Steam room
Swimming pool
Outdoor
Garden
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Conveniences
ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
More
Smoke-free property
Reviews that mention...
Hotel Reviews
for Wynn Palace
5 out of 5 stars
5 reviews
Review data
5 star reviews
- 80%
4 star reviews
- 20%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what travellers have said about Wynn Palace
Latest reviews (5)
y
yen
18 Jun 2023 - 19 Jun 2023
reviewed on expedia
5 out of 5 stars
Close to the airport staff friendly property clean
S
Sau Man Rosa
11 Feb 2023 - 12 Feb 2023
reviewed on expedia
4 out of 5 stars
Overall experience was good. Got a free room upgrade and late check out as VIP access benefits. Staffs at registration and room service were great, very friendly and accommodating. Room was clean and big. However, not very happy with the service of a staff called Shawn 姜雙 at the cafe Sweets. He was extremely rude, unfriendly and unhelpful. He sounded like he just want to get rid of us when we were paying at the cashier! Also, I was shocked that this hotel doesn't accept Alipay Hong Kong but only accept Alipay China, while even most of the local restaurants accept Alipay Hong Kong. Additionally, this hotel doesn't offer shuttle to Hong Kong and Macau ferry pier, while this is a basic service by almost all of the casino resorts in Macau. From the fact that they offer shuttle to Border Gate and Hengqin Port but not Hong Kong Macau ferry pier, and also only accept Alipay China but not Alipay Hong Kong, it gives the impression that this hotel only welcome mainland Chinese but not Hong Kong travelers, which is very disappointing.
J
Joe
3 Feb 2023 - 4 Feb 2023
reviewed on expedia
5 out of 5 stars
Wynn Palace is a beautiful property. And the food was good in the restaurants and prices to eat were reasonable. A plus, staff let me check-in at noon. Currently, Cotai Express, a shuttle service for casinos, is still not operating. Thus, long lines for taxis in Cotai.
A
3 Mar 2019 - 7 Mar 2019
reviewed on expedia
5 out of 5 stars
Absolutely palatial, even the most basic of rooms. Our Expedia VIP status was not recognised initially, however it was rectified swiftly, with an upgrade to a top-floor suite - easily the most beautiful hotel room I’ve ever stayed in across the world! We were a little disappointed that the pool was closed - this was the main reason we booked the hotel, and the maintenance was not mentioned on Expedia - however the room more than made up for it. The free shuttle buses into town, central and airport/ferry terminals was also brilliant. Highly recommend the SW Steakhouse, for the excellent service, food, and ‘eclectic’ animatronic shows every 30 minutes! Special mention for the bellboy Peter (NBA fan from Guangdong!) who helped us with our exit, what a lovely guy!
A
3 Mar 2019 - 5 Mar 2019
reviewed on expedia
5 out of 5 stars
The hotel is excellent, gorgeous, the best hotel we stayed so far. Hotel offers shuttle bus to Macao city center and Cotai city center.
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