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St. Regis Macao
5 star rated hotel
9.6/10 Exceptional
(851 verified Hotels.com guest reviews)
See real reviews (6)
generated by AI based on family reviews
Overview
The St. Regis Macao receives overwhelmingly positive feedback, with guests consistently praising the exceptional customer service. Reviewers highlight the attentiveness and helpfulness of the staff, particularly in handling emergencies and providing concierge services. The spacious rooms, featuring amenities such as two TVs and views of the Parisian Eiffel Tower, also receive high praise. While guests appreciate the proximity to Starbucks and easy access to the LRT, some suggest the addition of shuttle services to popular tourist destinations would enhance the experience.
About the hotel
3 outdoor pools, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Nearby attractions
Located in Cotai, St. Regis Macao is in the entertainment district and near the airport. Looking to enjoy an event or a game while in town? See what's going on at Cotai Arena.
Popular amenities
Parking
Area shuttle
Ferry terminal shuttle (surcharge)
Limo/town car service
Self parking on site (MOP 300 per day)
Wheelchair-accessible parking available
Wifi
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Food and drink
1 poolside bar and 1 bar
1 restaurant
24-hour room service
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 380 for adults and MOP 190 for children
Spa
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - Thai
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Spa open daily
Steam room
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services
Accessibility
Assistive listening devices available
Braille signage
Elevator
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height electrical outlets in bathroom
Roll-in shower (select rooms)
Thin carpet in room
Transfer shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways
Things to do
24-hour fitness center
3 outdoor pools
Designer stores
Full-service spa
Sauna
Shopping
Shopping mall
Spa tub
Steam room
Outdoor
Terrace
Conveniences
ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
More
Designated smoking areas (fines apply)
Reviews that mention...
Hotel Reviews
for St. Regis Macao
5 out of 5 stars
6 reviews
Review data
5 star reviews
- 100%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 0%
We have selected a sample of reviews which reflect what travellers have said about St. Regis Macao
Latest reviews (6)
S
SEONG HO
30 Aug 2024 - 1 Sept 2024
reviewed on hcom
5 out of 5 stars
It was really nice to stay. My mom left her phone in taxi. However, the butler helped us to find it. I would stay again if I could visit Macao.
H
Hui Ping
22 Jul 2024 - 24 Jul 2024
reviewed on expedia
5 out of 5 stars
There is shuttle bus everywhere and it connects with each hotel.
H
Hungyi
21 Mar 2024 - 24 Mar 2024
reviewed on hcom
5 out of 5 stars
St.Regis Macao is always a good choice, Good Service with very gentle staffs with welcome and careness, Big space of room and easy access to LRT from airport or Port, the food is also perfect form the bar. We have again a good holiday.
V
Vorada
18 Jan 2024 - 23 Jan 2024
reviewed on expedia
5 out of 5 stars
- Best customer care!!! Recommend hotel.
My family member has emergency medical condition in this trip at midnight. They help us everything, to go to hospital, wheelchair to go back to airport, and help to communicate with counter. Thanks for your help especially Mr.Samuel, head of guest services.
- Near Starbucks. (In same building)
- Large room. 2 TV; in bathroom and bedroom.
- View of Paris Eiffel tower. Can watch light shuffle from your bed at evening to midnight.
K
Karen
23 Oct 2023 - 25 Oct 2023
reviewed on hcom
5 out of 5 stars
Lovely relaxing stay for two nights. Holly at the concierge service was particularly helpful arranging a dinner at a local restaurant and travel. George at poolside dinning looked after us ver well during our time there. It was a very relaxing stay and would return without hesitation. Thank you.
K
KA LEE
5 Jun 2023 - 6 Jun 2023
reviewed on expedia
5 out of 5 stars
It would be better to provide shuttle bus to the most popular tourist spots
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