Helnan Chellah Hotel

A friendly welcoming staff and a great hotel in a great location. Staff helped me with secure parking for my bicycle. Lovely terrace for breakfast with great city view

There are two different types of rooms in this hotel on every floor, the pictures posted here are only of the good kind. The bad ones are extremely bad with very old and broken A/C and spiders in the bathroom which has rusty fixtures. I couldn't believe I was at Helnan Chellah at first. I was given a bad room and I had to wait over 1.5 hours after a 20 hour flight to be moved in to one of the good rooms. They didn't believe me when I told them the A/C was not working and sent three people to check one after the other. No one speaks or understands any kind of English and plenty gets lost in translation. The rates are extremely high for the quality of service they provide - the food is extremely bad that you can't eat anything but fruit, yoghurt and croissants for breakfast. The orange juice they serve is sometimes stale. Lunch and dinner are terrible as well. Some of the dishes are good but some are worse and can get you sick. Check your cutlery before using them, they can be crusty sometimes. The only good things about this hotel are the public areas are clean and well decorated and the good rooms are clean. Some of the staff were polite and helpful but others were outright rude. TL:DR - Avoid this hotel. There are plenty of good hotels with comparable rates very close by.

My stay at this hotel with my business colleagues from Canada was very disappointing. We had two reservations - first reservation was for 5 nights and the second for two nights with a gap of 4 days in between the two. During the first stay, I was given a room that was extremely disappointing. Each floor, I think, has two types of rooms, good and really bad. You are lucky if you get to stay at the good section of the floor. When I say the room was bad, I mean it was really really old with a really old A/C that was not working and horribly old bathroom fixtures with spiders and cobwebs. After complaining and posting a sad face on hotels.com, they moved me to the good section of the hotel. They didn't believe me when I said the A/C wasn't working or there were no towels and sent three people over a period of hour and a half to check what I just told them several times. The food is extremely bad. Don't even get me started on this. The toughest chicken I ever had in my life and the most disgusting noodles ever. The food has no taste and I am not even a foodie. You will find excellent options very close by. They charge a lot of money (25 MAD for a bottle of water while you can get the same bottle for 5 MAD right outside the hotel and 180 MAD for a buffet lunch with awful choices. They charged me 300 MAD for a taxi to the airport while by law, it is 250 MAD. No one speaks or understands English and a lot gets lost in translation. They are in the money grabbing business.