Holiday Inn Queenstown Frankton Road, an IHG Hotel

To my surprise my room was on ist floor..there was no lift..and to me it looks like motel room as the rooms were not outside separate area.. Didn't like such thing in hotel like holiday in.. Parking was also very inconvenient.. I was surprised how they have give 4start to a hotel where there is no lift and family has to do with all the bags after long travel thru stairs.. I was very disappointed with all this..as i travelled many countries and had stay in many hotels but never expected a motel in a hotel..

Stayed for five nights during our honeymoon. Although this hotel is Frankton, we found it to be a great spot in between town and the airport, which a bus stop right outside. Room was spacious and clean, with all amenities. Staff were helpful on check-in and with any questions we had. Surprise delight was the Grazie restaurant in the hotel - some of the best lamb I’ve ever had!

Close to buses. Great views great breakfast. Very disappointed that parking cost $20 per night which was not mentioned when booking. This is disappointing for a motel complex.

Great views of the lake. Loved the balcony views. No parking, have to pay additional, so that was the only downside.

The hotel room was so old and dirty looking. Sink faucet in the bathroom was close to the wall of sink so made it so tough to wash hands without touching the wall of the sink. Very low pressure water. They also charge us 2% additional for credit card fees in addition to parking fee

No onsite free parking.

Great view of the mountains and lake. Liked the sauna. Good breakfast. Convenient parking.

Door lock broken, sprung a $20 parking fee on us, told us buffet breakfast was $25 a head but didn’t mention prebooking required then wanted $32 a head!

Upon arrival, we were advised that the card machine does not work for eftpos/debit payment and that we can only make our payment via paywave. This was annoying as it means we were forced to pay the surcharge. Rajesh, who was on the front desk then tried to charge bond separately as well which then meant we would have had another $15 surcharge taken from us. I then respectfully called him out and said " what are you doing, i am not making the payment twice" and he immediately knew that what he was doing was not okay. Rajesh then said we don't have to pay the bond and that is fine. We were happy with that, we also VERY CLEARLY advised that we will not be using the property carpark of $20 per night. Upon checkout we were charged for every night that we stayed saying we used the parking which we definitely did not. This is clearly just the workers trying to rip us off and it was very obvious from the start that this is whats happening. As soon as we said we didn't park there they were like :"oh oh oh and removed it acting stupid. I wonder how many foreigners are being ripped off here ! Its also pathetic that i called twice before check in to advise this was a very special occasion for us and that we would like to be suited in a room with a bit more privacy (the one with the balcony). we were promised that the staff would accommodate our request. Rajesh then told me there were no notes on my file for the room request which is untrue. Disgraceful customer service we won't be back !

Staff and service was amazing, the view from the hotel was beautiful. Quiet place and convenient for traveling to places nearby.