Alexandre Hotel FrontAir Congress

This night was our last night in Barcelona. In the photos of the hotel it shows a pool and paddle ball. After we checked in and went into the room we got ready to check out the pool. When we got to the pool we found out it was an additional 20€ a person to use the pool. The workers wouldn’t even let us go inside the pool area to check it out before paying the money. They said we could look from an outside window. We didn’t want to swim if the water was cold so we didn’t pay. There is hardly anything to do around it also. If we had known the pool was extra we would have stayed somewhere else with more to do around it as well. Food was decent and bar staff was nice. They also charge just to use their scale to weigh your luggage. I don’t think we would stay here again unless our flight was really early.

Check in was too slow. There was only one person at the desk who was completely absorbed by one customer. She answered the phone a few times and missed some calls also. She could have checked us in instead of leaving a line of weary customers waiting about a half hour in front of the lobby. Check out also was ridiculous. The elevator was loaded with a tour bus' worth of people coming down with luggage. By the time we finally got an elevator, the shuttle to the airport left us. The clerk told us we could catch the next shuttle 45 minutes later. Then, when the shuttle arrives, she said sorry the shuttle was full and we would have to take a taxi. She should have told us this was a possibility from the beginning. It put us in jeopardy of missing our flight and cost unnecessary time and money we could have spent otherwise. Poor communication and consideration of guests.

The room was great and the air conditioned space was a welcome reprieve from the heat. We only stayed overnight, but we thought the customer service was excellent. The free airport shuttle was appreciated. We were looking forward to eating sinner at the hotel, but the menu was limited and the buffet was not appealing to us. Similarly, the breakfast buffet had food that seeemed to be sitting out for quite some time. We wanted to eat outside on the beautiful terrace next to the restaurant, but were told we could only take coffee outside. Additionally, the terrace needed some attention. There were discarded cigarette butts all over the ground and in the planters. It really detracted from a wonderful space.

Everything in the room was great,clean and spacious. Staff were great and the airport shuttle was a great add. Breakfast had a lot of options, more than I could try. The only thing I did not like is that there was a bad smell in certain areas of the hotel, just certain areas, like something bad with drainage.

Great breakfast buffet 😋 The hotel - airport transportation is very convenient. 👍

Simple two star hotel for quick layover. Rooms ok but AC was not working in ours so room was extremely hot, room window was left open by staff so room had moskitos!

Wonderful hotel close to shops and restaurants. Shuttle from airport chaos, waited over half hour then went back to terminal to get a taxi. Best decision but transfer from hotel to airport excellent.

Only stayed one night but the room was great and close to airport. The front desk staff was amazing. It was a wonderful ending in an otherwise miserable city

Ideally located for the Airport with a courtesy shuttle service.

My only complaint is the shuttle service is not very reliable. It is supposed to run every so often, but it really is not possible to know when he will show up. We waited for the shuttle at the airport to go back to the hotel for 1full hour without knowing if it would show up or not ; we were asked to call the hotel but being from out of town we didn’t have a workable phone line that we could use. Otherwise, the hotel was clean and exactly what we needed before going back home.