Feel Welcome Barcelona

I never got to stay I booked the room and received a confirmation but when we arrived there was no access. We tried contacting the hotel and also contacted Hotels.com about the issue. I tried for 2 hours and found another hotel by a taxi driver. I contacted Hotels.com and complained about this situation and they said that there was no refund and shortly after filing a complaint I received an email from FEEL WELL BARCELONA with information on access to the room. Onsite I went back to the confirmation and it didn't show up and said that no rooms were available. I am not sure what was going on but I feel like I was taken advantage of basically stole my 368 dollars. I will not use Hotels.com or try to stay at feel well Barcelona again ever.