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Hotel New Bilbao Airport

3 star rated hotel
8.6/10 Excellent
(635 verified Hotels.com guest reviews)
See real reviews (49)

generated by AI based on family reviews

Overview

Hotel New Bilbao Airport is praised for its convenient location near the airport, making it a popular choice for travelers with early or late flights. The hotel offers a free shuttle service to and from the airport, although its schedule may not accommodate all arrival and departure times. Guests consistently mention clean, modern rooms and a friendly welcome. While some describe the breakfast as basic, the early start time is appreciated. However, some negative feedback points to issues with air conditioning, shuttle unreliability and unfriendly staff on occasion. The hotel may not be suitable for everyone; amenities are limited.

About the hotel

A bar/lounge, a meeting room, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a computer station, tour/ticket assistance, and multilingual staff are onsite.

Nearby attractions

Located in Derio, Hotel New Bilbao Airport is in an area with great airport proximity. Funicular de Artxanda and Club Deportivo Ganguren Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Urdaibai Biosphere Reserve and Monte Artxanda. Looking to enjoy an event or a game while in town? See what's happening at Bizkaia Frontoia or Plaza de Toros de Vista Alegre.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free roundtrip airport shuttle from 5:30 AM - 11:30 PM
Free self parking on site

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

1 bar
Buffet breakfast available for a fee daily 5 AM–10:00 AM: EUR 8 per person

Guest services

24-hour front desk
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)

Conveniences

Elevator
Front-desk safe
Vending machine

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Hotel New Bilbao Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

49 reviews

Review data

5 star reviews

53%

4 star reviews

16%

3 star reviews

16%

2 star reviews

6%

1 star reviews

8%

We have selected a sample of reviews which reflect what travellers have said about Hotel New Bilbao Airport

Showing 1 - 10 of 49 reviews

Latest reviews (49)

G

Gabriela

27 Sept 2024 - 28 Sept 2024
reviewed on hcom

5 out of 5 stars

We come here twice a year and this is the place to stay when you are arriving early or late. The breakfast is from 4:45 am until 10 am which is great for those early morning flights.
A

Annette

22 Sept 2024 - 23 Sept 2024
reviewed on hcom

5 out of 5 stars

Clean and modern hotel minutes away from the airport.
J

John

27 Jul 2024 - 28 Jul 2024
reviewed on hcom

5 out of 5 stars

Great hotel for the airport. clean & spacious rooms. great service
G

Glen

24 Jul 2024 - 25 Jul 2024
reviewed on expedia

4 out of 5 stars

Good airport hotel. Helpful staff. Good airport shuttle service. Good rooms.
J

Jane

10 Jul 2024 - 11 Jul 2024
reviewed on expedia

4 out of 5 stars

The motel was lovely. At first we were confused about how to turn on the power, but we got that. Later, we were unable to turn on the air conditioning, but I didn't call the desk because it was the middle of the night. Also, we were counting on the shuttle to the airport, but didn't realize it only started running at 5 or 5:20. We had to get a cab, because we needed to be at the airport earlier.
c

carlos

20 Jun 2024 - 21 Jun 2024
reviewed on hcom

3 out of 5 stars

Nice and clean. Good for a day closed to the airport. Do not expect much, no fridge, $2 for a small bottle of water and breakfast is pretty basic.
A

Antti

4 Jun 2024 - 5 Jun 2024
reviewed on hcom

5 out of 5 stars

A good hotel near the airport. Free shuttle bus service to the airport already from 5:15am onwards, every 30min. An ok breakfast with some fruit and yoghurt available.
L

Liam

21 May 2024 - 22 May 2024
reviewed on hcom

2 out of 5 stars

Arrived late into Bilbao but before the shuttle bus service stopped so called the hotel and they said it will be 15 minutes. Still waiting after 35 minutes then decided to get an Uber
D

Dennis

1 May 2024 - 2 May 2024
reviewed on expedia

1 out of 5 stars

Didn’t have air conditioning turned on; our room got up to 85 degrees. Windows barely opened. One front desk person tried to get us to return our rental car a day early, after which we’d have to make an appointment for the shuttle. Super weird. Buffet was lame; we went on the next door property for breakfast.
T

Tim

13 May 2024 - 14 May 2024
reviewed on expedia

5 out of 5 stars

Clean room. Great shower. I excellent price. Good easy shuttle. Nothing to complain about- will stay here again.
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